Customer point verification

Role Description

This is a full-time, on-site position based in Bengaluru. The primary responsibility is to verify customer details and documentation at designated customer touchpoints, ensuring accuracy, completeness, and compliance with internal policies and regulatory requirements.

Key Responsibilities

• Reviewing and validating customer information.
• Recording findings in standardized formats.
• Escalating discrepancies or risks to the relevant team members & Bankers.
• Regular coordination with branch staff, audit teams, and customers to clarify information and resolve issues promptly.
• Maintaining detailed records.
• Following established verification procedures.
• Contributing to high standards of customer satisfaction and service quality.

Requirements & Tech Stack

• Proficiency in basic computer applications and documentation tools.
• Familiarity with banking or financial systems is an advantage.

Qualifications

• Strong Communication and Interpersonal Skills.
• Customer Support Skills.
• Solid Analytical Skills.
• Relevant experience in customer verification, banking operations, audits, or financial services is beneficial.
• Ability to work on-site.
• Ability to travel locally when required.
• Ability to follow structured processes and reporting formats.
• Minimum educational qualification: graduate degree in any discipline; commerce, finance, or related fields preferred.
• High attention to detail.
• Integrity.
• Adherence to confidentiality.

Expected Salary: 1.8 to 2.2 LPA