Supply Relationship Manager, KP

About the Role

• Act as the first point of contact for customers entering the sales funnel.
• Take complete ownership of plan closure and customer enrollment.

Key Responsibilities

• Connect with customers through inbound and outbound calls to understand their property requirements.
• Understand customer needs and recommend suitable plans or subscription offerings.
• Explain plan features, benefits, pricing, and value proposition clearly.
• Handle customer queries, objections, and concerns effectively.
• Follow up consistently with interested customers to drive conversions.
• Convince and negotiate with customers to complete the purchase.
• Work on fresh leads as well as older leads through structured follow-ups.
• Achieve daily, weekly, and monthly sales and conversion targets.
• Build strong customer relationships and identify upselling opportunities.
• Maintain accurate customer and sales activity records in the CRM.

Requirements & Tech Stack

• CRM