Systems Integration Specialist Advisor

Key Responsibilities

• Provide technical support during all phases of project delivery, including development of project estimates, solution design review, documentation creation and review, and peer code reviews.
• Integrate enterprise software systems with ServiceNow.
• Perform ServiceNow service portal development and customizations.
• Manage and coordinate multiple ServiceNow update sets and their promotion across instances.
• Participate in on-call rotation as required.

Requirements & Tech Stack

• Knowledge of system design and development used within Service Oriented Architecture and web services integration (REST, SOAP, WSDL, JAXWS).
• CSM implementations (Case Management).
• Service portal customizations.
• Order Management.
• ServiceNow integration using LDAP, MS Active Directory, ADFS, Single Sign-on, and web services integrations.
• Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, and relational databases.
• Strong working knowledge of ServiceNow components: Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
• Expertise level understanding of the ServiceNow Platform & its capabilities.
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

Qualifications

• Proven history of providing technical support during all phases of project delivery.
• Very good experience on CSM implementations (Case Management).
• Extensive experience on service portal customizations.
• Demonstrated experience with ServiceNow integration using LDAP, MS Active Directory, ADFS, Single Sign-on and web services integrations.
• Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances.
• Adaptable to work in a varied, fast-paced, exciting, ever-changing environment.
• Excellent communication skills and the ability to work with business partners.