Sales Development Representative

About Assembled

Assembled helps companies scale great customer support. We provide support leaders with tools to manage complex operational challenges. More than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled. We have raised $71M and have offices in San Francisco, New York, and London.

The Role

As a Sales Development Representative (SDR), your core responsibility is generating high-quality pipeline and building the foundation for a career in sales. We believe SDRs are best AI-enhanced. You'll use AI to research accounts, personalize outreach, and scale your impact while developing judgment, curiosity, and product expertise. We value "getting on the plane" and winning by meeting customers face-to-face. You'll represent Assembled at events, trade shows, and dinners. You'll get exposure to discovery calls and demos, building skills to grow into a closing role. Today, 40% of our Account Executives started as SDRs. You'll learn how large support organizations operate and where Assembled can make a difference. We're open to individuals from outside traditional SaaS sales who can learn quickly, push themselves, handle setbacks, and figure things out. You will report to our SDR Manager. This is an in-person role, 5 days a week, from our San Francisco and New York offices.

What You'll Do

• Generate and book meetings with outbound prospects to create high-quality pipeline.
• Prospect across cold calls, email, LinkedIn, events, and other channels.
• Research accounts, identify key stakeholders, and determine reasons to engage.
• Use AI tools and automation to work more efficiently, personalize outreach, and improve prospecting.
• Build strong discovery, objection-handling, and communication skills through coaching and repetition.
• Build toward running discovery calls and more customer conversations independently.
• Attend in-person events, conferences, and customer meetups to create opportunities and build relationships.
• Partner closely with Account Executives, Marketing, and RevOps on outbound campaigns and strategy.
• Test new ideas, learn from what works, and help improve the SDR playbook.

About You

• You are serious about building a career in sales and can explain why this path appeals to you.
• You have a history of achieving high personal standards and delivering on challenging tasks.
• You ask insightful questions, explore beyond surface-level answers, and are interested in understanding business operations.
• You are resourceful and can make progress when a clear path isn't defined.
• You learn quickly, are receptive to feedback, and adapt your approach accordingly.
• You can handle setbacks and rejection without losing momentum.
• You communicate clearly, collaborate effectively, and are comfortable expressing differing viewpoints.
• Prior SDR or SaaS experience is not required; we prioritize how you think, learn, and operate.

U.S. Benefits

• Generous medical, dental, and vision benefits.
• Paid company holidays, sick time, and unlimited time off.
• Monthly credits for professional development, general wellness, Assembled customers, and commuting.
• Paid parental leave.
• Onsite work model with catered lunches, snacks, and beverages in our SF & NY offices.
• 401(k) plan enrollment.