Customer Care Representative, Associate
FedEx
Gurugram, Haryana, India0–2 yrs4h agovia LinkedIn
About the Role
This role involves managing defined processes and procedures to meet deadlines, ensuring accuracy, completeness, and compliance with relevant internal and external standards. It requires identifying anomalies, using judgment based on rules and procedures for resolution, and escalating complex issues to senior team members.
Key Responsibilities
- Customer Support
- Hub Operations
- Account Creation
- Basic Process Onboarding
- Bookings
- Inquiry / Enquiry
- Providing Quotes
- Complaint Handling / Basic Complaint Handling
- Issue Resolution / Basic Issue Resolution
- Case Management
- Service Recovery
- Pro-active Prevention
- Claims Handling
- Escalated Issue Resolution
- Ad Hoc Enquiries
Requirements & Tech Stack
- Microsoft Office & PC Skills
Qualifications
- Interpersonal Skills
- Written & Verbal Communication Skills
- Team Working Skills
- Problem Solving Skills