Inbound Sales Development Representative

About the Role

Marketing Development Representatives (MDRs) are crucial team members who identify and connect with inbound prospective customers on the impact ServiceTitan can bring to their business. A successful MDR drives the initial sales process by qualifying leads, conducting detailed discovery, and setting up the Account Executive for success.

Key Responsibilities

Your primary focus is building a robust sales pipeline and converting marketing-generated opportunities into qualified meetings.

• Pipeline Generation: Build a strong pipeline of prospective customers by sourcing potential leads and converting inbound opportunities efficiently.
• Strategic Engagement: Implement creative ways to engage and build rapport to maintain and progress your book of prospects.
• Meeting Conversion: Successfully book product demonstrations between ServiceTitan and potential customers by collaborating with Account Executives to secure the partnership.
• Value Communication: Clearly articulate the product's value and areas of opportunity to prospects via phone and/or e-mail.
• Goal Achievement: Achieve and exceed daily KPIs and monthly quota for qualified meetings and pipeline generation.

Requirements & Tech Stack

We are looking for ambitious, adaptable team players ready to take the first critical step in a professional sales career.

• Communication: Exceptional verbal and written communication skills to effectively manage a high volume of daily phone and e-mail contacts.
• Ambition: Genuine self-motivation, recognizing every day is a new opportunity for continuous improvement.
• Coachability: An intense appetite to seek and adapt feedback for continuous improvement.
• Teamwork: A strong team player mentality demonstrated by effectively collaborating and being a positive influence on colleagues.
• Adaptability: The ability to be adaptable and think outside the box to proactively address potential roadblocks and/or issues.

Master our Tech Stack

• Salesforce
• Salesloft
• Gong
• ChiliPiper

Qualifications

This section outlines personal attributes and the structured enablement program.

• Structured 2-Month Enablement Program:
• Comprehensive new hire orientation.
• In-depth training on the trades industry, customer personas, and our Ideal Client Profiles (ICP).
• Dedicated training on Salesforce, Salesloft, Gong, and ChiliPiper.
• Personalized Development: Benefit from one-on-one call review coaching sessions, interactive role-playing, and hands-on learning with your Manager.

What We Offer

• Career Foundation: Extensive coaching and development from managers, enablement coaches, and various teams.
• Culture of Excellence: A team motivated to be the best by continuously applying feedback and best practices.
• Direct Impact: Lead the charge in transforming an industry and shaping your future career.
• Fast Track Your Sales Career: Opportunity to learn directly from experienced sales leaders, paving the way for advancement into roles like Account Executive, Sales Manager, or Customer Success.
• High Earning Potential: Competitive compensation plan and high earning potential.
• Hybrid Schedule: If within ~40 miles of a Hub office, required to go to the office 1-2 days a week.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options.
• Support for Titans at all stages of life: Parental leave, fertility services, surrogacy and adoption reimbursement, pet insurance, legal advisory services, and financial planning tools.