Enterprise Operations Analyst

About the Role

The Enterprise Operations Analyst administers defined procedures, prepares and analyzes reports, and works on projects with an emphasis on process improvement.

Key Responsibilities

• Analyzes and interprets data to identify trends and opportunities for process improvement.
• Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting, and unit costing.
• Identifies operational problems and recommends solutions.
• Collaborates with teams to solve items.
• Provides periodic reports to management.
• Creates and maintains policies, procedures, and training materials to maximize efficiency and customer service.
• Works with supervisors and/or managers to ensure that teams comply with stipulated principles and standards.
• Assists with projects led by lines of business management.
• Ensures compliance with risk management programs, rules, and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices.
• Supports all aspects of Collection attorney/agency processes and procedures.
• Completes quality control reviews.
• Supports Recovery System testing of processes.
• Provides forecasting of product volumes/recovery rates to support maximum dollars recovered.
• Account/Invoice Reconciliation.
• Maintains workflow and process flow documentation to ensure it remains current and accurate.
• Monitors and reviews results and processes to ensure compliance to procedures.
• Supports Judgement calculation documentation and calculations to ensure accuracy.
• Supports vendor SLO for tasks assigned on vendor(s) to ensure proper TPRM management.
• May participate in UAT of system changes.

Requirements & Tech Stack

• Bachelor's degree in a related field.
• Or High School Diploma or GED and four (4) years of related experience.
• Banking operations knowledge.
• Knowledge of business intelligence (BI) tools.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.).
• SQL, including writing queries, joins, and data analysis against large relational databases.
• Experience designing and publishing Power BI dashboards, reports, and executive-level performance metrics.
• Knowledge of data modeling, ETL concepts, and report automation.
• Experience leveraging data analytics to drive operational efficiency, process improvements, and strategic decision-making.

Qualifications

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to research, analyze data, and derive facts.
• Ability to work under pressure and meet deadlines.
• Analytical and problem-solving skills.
• Excellent organizational skills.
• Strong written and verbal communication skills.

Location & Schedule

• Hybrid schedule: three onsite workdays and two remote workdays per week.
• Proximity to Hoover, AL required.
• Location: Riverchase Complex North Building, Hoover, Alabama.