Customer Success Associate
Flexiple
India0–2 yrs37m agovia LinkedIn
About the Role
A business-process outsourcing firm serving mid-market clients abroad, in partnership with Flexiple, is seeking a Customer Success Associate. This role is an entry point into customer success, focusing on administrative tasks within the renewal cycle. The role is hybrid, based in Noida or Kolkata.
Key Responsibilities
- Keep onboarding and renewal administration moving.
- Confirm contract dates.
- Prepare onboarding checklists.
- Update account notes after every touchpoint.
- Pull together numbers for client conversations.
- Over time, join client calls and eventually run smaller ones solo.
Requirements & Tech Stack
- Comfortable in spreadsheets and a CRM.
- Able to keep records accurate under a caseload.
- Clear, professional writing for client-facing emails and notes.
- Reliable in a hybrid setup with regular in-office days.
Qualifications
- 0 to 2 years of experience.
- Freshers with strong written English are welcome.
- Strong written English skills.