Associate, Client Services

About the Role

True North Insights is seeking an Associate, Client Services for a Full-Time role starting Summer 2027. This position is designed for professionals eager to learn quickly, take initiative, and develop skills in real business contexts.

Key Responsibilities

• Serve as the primary point of contact between clients and experts, managing engagements from start to finish.
• Ensure projects deliver clear, actionable insights and reliable, high-quality results across multiple projects daily.
• Identify and engage experts with relevant experience to meet client needs.
• Reach out to experts to confirm availability and alignment with client objectives.
• Coordinate consultations to ensure smooth communication and delivery of client objectives into research plans and timelines.
• Manage multiple projects efficiently, delivering reliable outcomes under tight deadlines.
• Make informed decisions about expert selection, project scheduling, and outreach strategy.
• Collaborate with global teams to ensure projects meet client expectations.

Requirements & Tech Stack

• Strong academic background with an attained Bachelor’s degree from an accredited institution (Minimum GPA of 3.5).
• 6–18 months of professional experience; internships or roles demonstrating client engagement or problem-solving are a plus.
• Demonstrated initiative or leadership in academic, athletic, professional, or extracurricular activities.
• Strong verbal and written communication skills; professional and articulate presence.
• Ability to thrive in fast-paced, results-driven environments.
• Ability to take initiative, solve problems independently, and follow through reliably.
• Resilient, resourceful.
• Motivated by goals and driven by measurable outcomes.
• Fluent in English; additional languages are a plus.
• Authorized to work in the U.S., including F-1 visa holders with STEM OPT.

Why True North Insights

• Competitive Compensation: Average to high-performing associates typically earn $91,500–$125,000 in annual total first-year compensation, consisting of a $72,000 base salary, a $3,000 sign-on bonus, and an uncapped monthly performance bonus.
• Clear growth milestones to accelerate your career.
• Potential to advance into leadership roles, including equity opportunities within 24 months.
• Comprehensive paid training in project execution, client management, and professional development.
• Diverse industry exposure.
• Health, dental, and vision insurance.
• 401K plan with guaranteed 3% company contribution.
• Paid vacation, sick leave, and company holidays.
• Monthly commuting and mobile phone stipends.
• Daily office perks: free lunch, snacks, Monday breakfast, and weekly social events.