Customer Care Executive
Coloressence
New Delhi, Delhi, IndiaFresher1h agovia LinkedIn
About the Role
This is a full-time, on-site Customer Care Executive role, based in New Delhi.
Key Responsibilities
- Addressing customer queries
- Ensuring customer satisfaction
- Delivering exceptional support
- Handling customer communication
- Resolving service-related concerns
- Calling customers for orders
- Collecting and analyzing customer feedback
- Coordinating with internal teams to enhance customer experiences
- Handling B2B enquiries
- Making sales calls
Qualifications
- Strong skills in Customer Satisfaction and Customer Service
- Experience in Customer Support and Communication
- Experience in B2B Enquiry management
- Analytical Skills to understand customer needs and improve service quality
- Proven ability to work effectively in a team-oriented environment
- Currently pursuing or recently completed a degree in Business, Communications, or a related field
- Proficiency in MS Office
- Familiarity with CRM software is a plus