Clinic Operations Manager

About Step Forward ABA

At Step Forward ABA, we believe every child deserves the opportunity to thrive and are committed to creating brighter futures through high-quality ABA therapy. We provide customized care in a warm, supportive environment where families feel valued and staff feel appreciated.

About the Role

We are looking for an organized, capable, problem-solving Clinic Operations Manager who wants their work to impact more than just an office—someone who wants to help create a place where children, families, and staff feel supported every day.

As the Clinic Operations Manager, you’ll play a key role in ensuring our clinics run smoothly so that therapists can focus on what matters most—empowering children and families. From managing resources and optimizing schedules to planning staff events and supporting community outreach, your work will directly contribute to the success of our team and the progress of our clients.

Key Responsibilities

Administrative & Operational Support

• Manage clinic resources, supplies, and equipment to maintain a welcoming, professional, and child-centered environment.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Coordinate facility maintenance, including repairs and replacement of perishable items.
• Support clinical teams by addressing day-to-day operational needs and promoting a seamless workflow.
• Review schedules to make recommendations on intake needs (when additional clients can be welcomed) and staffing needs (when more Behavior Technicians are required).
• Plan and organize staff appreciation activities, holiday celebrations, spirit weeks, and seasonal arts and crafts for children.
• Support community outreach and marketing efforts, including planning and attending job fairs, conferences, and events, and building partnerships with local organizations and referring providers.

Scheduling & Coordination

• Coordinate client therapy appointments and staff schedules to maximize efficiency and meet client goals.
• Resolve scheduling conflicts quickly to minimize disruptions to services.
• Conduct regular reviews of scheduling practices to identify and implement improvements.
• Maintain accurate records of schedule changes and updates, ensuring clear communication with staff and families.
• Audit schedules for accuracy and manage back-end corrections as needed.

Other Responsibilities

• Take on additional tasks as needed to support the evolving needs of the clinic.
• Remain flexible and adaptable, always keeping the success of the children, families, and team as the priority.

Qualifications

Who You Are

• Organized: You thrive on creating systems that keep everything running smoothly.
• Problem Solver: You’re resourceful and proactive in finding solutions.
• Adaptable: You stay steady and flexible when priorities shift in a fast-paced environment.
• Community-Minded: You enjoy representing your team and building positive connections with families and local partners.

Pay Ranges Based On Experience & Education

• Pay: $50,000.00 - $60,00.00 Yearly