Process Associate

About the Role

Lyros Technologies Pvt Ltd is hiring Process Associates (also known as Customer Care Executives or Customer Service Executives) for leading MNCs in Bangalore, Hyderabad, Jaipur, and Gurugram. This role is suitable for Freshers and candidates with up to 5 years of experience looking for opportunities in Customer Support, BPO, Voice Process, Non-Voice, Chat Support, or Email Support.

Job Details

• Position: Process Associate | Customer Care Executive | Customer Service Executive
• Experience: 0 - 5 Years
• Locations: Hyderabad, Bangalore (Bengaluru), Jaipur, Gurugram
• Salary:
• Freshers: 2.05 LPA - 4.00 LPA
• Experienced: Up to 6.50 LPA
• Salary depends on experience, communication skills, interview performance, and process.
• Working Days: 5 Days a Week
• Shifts: Day Shifts, Rotational Shifts
• US Rotational Shifts: Available for applicable international processes
• Process Types: Voice / Non-Voice / Chat / Email Support
• Transportation: 2-Way Transport for eligible US rotational shift employees, up to 30 km, subject to company policy.

Key Responsibilities

• Handle customer queries through voice, chat, or email.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer issues efficiently and professionally.
• Maintain a positive and customer-friendly approach.
• Follow company processes, quality standards, and performance guidelines.
• Maintain accurate customer interaction records.
• Meet required quality and productivity targets.
• Escalate complex issues to the appropriate team when required.

Eligibility

• Education: 10+2, 10+3, Diploma, Undergraduate, Graduate, Any Graduate, Any Degree, Any Stream
• Skills:
• Good English communication skills.
• Basic computer knowledge.
• Good customer-handling skills.
• Problem-solving ability.
• Positive attitude and willingness to learn.
• Availability: Flexibility to work in day or rotational shifts. Candidates available to join immediately or within a short notice period are preferred.

Why Join?

• Opportunities with leading MNCs.
• Openings for both Freshers and Experienced candidates.
• Multiple Customer Support BPO processes.
• Competitive salary packages.
• 5-day working week.
• Career growth opportunities.
• International customer support opportunities.
• Transportation facility for eligible US rotational shifts.

Contact Information

• Email: [email protected]
• Call/WhatsApp: 7013454463