Information Support Specialist

Job Overview

Seeking a detail-oriented and service-focused Information Support Specialist to provide information, administrative, and technical support to internal teams and users. Assist with information requests, maintain accurate records, troubleshoot basic issues, and ensure information is organized and accessible.

Key Responsibilities

• Respond to internal and external information requests through email, phone, or approved communication channels.
• Provide accurate and timely support to users and internal teams.
• Maintain and update databases, records, documents, and information systems.
• Assist users with basic system, account, and information-related issues.
• Research and gather information from internal systems and approved sources.
• Verify information for accuracy, completeness, and consistency.
• Prepare reports, summaries, spreadsheets, and other documentation.
• Escalate complex technical or information-related issues to the appropriate department.
• Assist with data entry, document management, and information organization.
• Follow established procedures for information security, privacy, and data handling.
• Maintain clear records of support requests and resolutions.
• Collaborate with IT, Operations, Administration, and other teams as needed.
• Identify opportunities to improve information-support processes and workflows.
• Perform other administrative and support duties as assigned.

Qualifications

• High school diploma or equivalent required; an associate or bachelor's degree in Information Technology, Business, Information Systems, or a related field is a plus.
• Strong computer and digital literacy.
• Familiarity with Microsoft Office or Google Workspace.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to research, organize, and communicate information clearly.
• Strong problem-solving and analytical skills.
• Ability to handle confidential and sensitive information appropriately.
• Ability to manage multiple tasks and meet deadlines.
• Must be authorized to work in the United States.

Preferred Qualifications

• Experience with databases, CRM systems, ticketing systems, or information management platforms.
• Basic knowledge of IT systems and troubleshooting.
• Familiarity with Microsoft Excel, SharePoint, or similar tools.
• Experience working in a remote or hybrid environment.
• Previous customer service or technical support experience.