Administrative Assistant, Cardiology

About the Role

• Provides administrative support for the Cardiology Department at The Lahey Clinic in Danvers, MA.
• This is a fully onsite position, Monday through Friday, 8:30 am - 5 pm.

Key Responsibilities

• Answers and screens telephone calls, takes messages, and directs calls to the appropriate person.
• Greets and directs patients/families, visitors, and staff.
• Responds to requests in a timely manner and provides clear and accurate information.
• Types and prepares correspondence and documents, proofreading for grammar, punctuation, and spelling.
• Drafts routine correspondence.
• Compiles and distributes reports and other information.
• Schedules appointments and meetings, and maintains calendars for assigned staff.
• Assists in the preparation for conferences, seminars, and department-sponsored programs or events.
• Receives, records, and prepares related materials for events.
• Provides positive and effective customer service.
• Prepares, routes, and tracks routine administrative forms and documents.
• Routes materials for required authorizations and monitors their receipt.
• Communicates with other hospital departments to resolve delays, problems, and errors.
• Performs routine clerical duties: opening and sorting mail, delivering/retrieving records and materials, photocopying, sorting, collating, and distributing documents.
• Organizes and maintains department files, records, and databases.
• Enters information into databases and/or spreadsheets.
• Updates patient demographic and insurance information as necessary.
• Obtains specialist referrals for patient appointments.
• Schedules patient appointments using scheduling tools.
• Coordinates and communicates ancillary appointments and procedures with hospital staff.
• Obtains patient information and materials from referral sources.
• Prepares patient records for clinical activities and maintains patient records for physicians.
• Acts as a liaison with other departments and external customers.
• Handles confidential information appropriately.
• Explains policies and procedures when necessary.
• Actively assists and supports licensed practitioners by queuing prescriptions for renewal.

Requirements & Tech Stack

• Computer systems required, including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access).

Qualifications

• High School diploma or GED required.
• 0-1 years of related work experience required.

Sensory/Environmental Requirements

• Close work (paperwork, visual examination).
• Monitor Use.
• Visual monotony.
• Visual clarity <3 feet.
• Conversation.
• Telephone use.
• Close attention to task required for accurate completion.
• Work routine is fairly consistent, but employee needs to use judgment to respond to events several times a week.
• No substantial exposure to adverse environmental conditions.

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects.
• Sitting most of the time.
• Walking and standing required only occasionally.
• Constant sitting.
• Keyboard use.
• Endurance – working up to 3-4 hours without a break.
• Frequent Power Grasping using one hand.
• Occasional Fine Manipulation using one hand.

Compensation

• Pay Range: $20.50 - $27.59 per hour.

Mandatory Health Requirements

• Vaccination against influenza (flu) is required as a condition of employment.