Dental Office Assistant

About the Role

Alliance Dental Center, supported by Heartland Dental, is seeking a Business Assistant to join our team. You will support the front office, fostering camaraderie and partnership with a patient-first approach and a focus on continuous learning.

Key Responsibilities

• Greet and welcome patients upon arrival.
• Manage front office duties: answer phones, check office mail and email, communicate with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage.
• Post insurance and patient payments, and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems.

Requirements & Tech Stack

• Experience in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Understanding of HIPAA for protecting PHI and maintaining data safeguards.
• Dentrix or other dental software experience (Preferred).

Qualifications

• 1+ years of experience in a dental or medical setting (Preferred).
• 1+ years of experience with insurance billing and accounts receivable (Preferred).

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds.
• Availability to attend virtual or in-person training sessions.
• Tuberculosis (TB) test required for all new hires in dental office positions (Not applicable in FL & TN).