Associate II, Surgical General Field Sales & Account Managemen

About the Role

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. This role is part of Alcon's Sales & Sales Support function, driving customer satisfaction with eye care professionals. The Associate II, Surgical General Field Sales & Account Management is primarily responsible for achieving sales targets for specific accounts by establishing and implementing sales plans. You will drive sales, promotion, and development within designated accounts to reach commercial goals, applying advanced knowledge and skills through self-directed work.

Key Responsibilities

• Achieve sales targets for specific accounts by establishing and implementing a sales/business plan for a designated client base or specific sales program.
• Develop customer development strategy and dedicated account action plans for assigned accounts, building and maintaining long-term relationships with key customers.
• Acquire a thorough understanding of customer needs and requirements, expanding relationships with existing customers by proposing solutions that meet their needs and objectives.
• Lead the preparation of strategies and individual tactical plans, providing strategic input regarding analysis, future potential, and key programs for accounts.
• Prepare and negotiate contracts, guiding initiatives targeting particular accounts.
• Analyze market situations, including competitive intelligence on key accounts and competitors.
• Organize customer events and other programs independently or with marketing/medical departments, in line with agreed business tactical plans.
• Contribute to stakeholder mapping, including segmentation and profiling.
• Provide accurate and timely data for the Alcon Customer Relationship Management system.
• Responsible for both field sales and account management activities.
• Conducting face-to-face sales to new customers.
• Managing interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities.
• Assessing customer needs and suggesting appropriate products, services, and/or solutions.
• Developing and delivering sales bids/proposals/presentations.
• Conducting product demonstrations.
• Developing medium to long-term sales plans.
• Preparing strategies to protect, grow, and diversify the relationship with targeted customers.
• Preparing strategies for developing profitable business with assigned accounts.
• Selling directly to the ultimate purchaser or indirectly through channel partners.
• Compensated based on achievement of sales targets.

Compliance

• All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs).
• Maintaining accurate and complete documentation.
• Ensuring rigorous quality control.
• Completing all required training.
• Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization.
• Compliance with regulatory requirements and a commitment to continuous improvement are essential.