Client Relations Associate

About the Role

FreeElective Network Pvt. Ltd., operating Jodi365.com, is seeking a smart, enthusiastic, people-oriented individual to support the client relations manager. This role offers an opportunity to work in a fast-paced entrepreneurial environment, deriving satisfaction from assisting people with important life decisions. The work is nominally at the Chennai office, with the option to work from home.

Key Responsibilities

• Understand the customer lifecycle, maintain intimate knowledge of products and services, and exercise good judgment in responding to inquiries and concerns from leads and members via live chat, email, or phone.
• Nurture leads by proactively communicating with prospects and promoting the value of services.
• Onboard new clients, guide them in using Jodi365, curate matches, reach out to handpicked matches, explore compatibility, and act as a trusted intermediary.
• Support the client relations manager in cultivating strong client relationships and ensuring proper client service.
• Record feedback from prospects, leads, and clients and provide product and customer development input to relevant teams.
• Remain current with new products, services, pricing, training, policy, and procedural updates.
• Assist the management team in ensuring efficient workflow progress and transforming business visions into reality.

Requirements & Tech Stack

• Genuine interest in helping users through a life-changing experience.
• Strong reading comprehension and written/verbal communication skills (English).
• Excellent knowledge of office productivity software (e.g., Excel, Google Sheets) and relevant digital marketing tools.
• At least one year's experience in a customer-facing job.
• Fluent in at least one other Indian language, besides English.
• Ability to excel in a metrics-driven environment.
• Familiarity with customer relationship management (CRM) software and practices.
• Experience with consumer-facing, interactive web sites or mobile apps.
• Team player with strong analytical and project management skills.
• Organized and detail-oriented individual who works well with deadlines.
• Willingness to learn, switch roles as necessary, and get a job done.
• Self-starter with the ability to work independently in a fast-changing environment.
• Energized by the opportunities and challenges of working at a small and growing company.