Utility Auditor

About the Role

Join Yardi as a Utility Auditor and use your keen attention to detail to ensure seamless utility invoice processing for our clients. In this role, you’ll audit invoices for accuracy, track and resolve exceptions, and collaborate with vendors to address billing discrepancies. You’ll work closely with team members to maintain account and vendor information, meet key performance indicators, and prevent late fees through proactive monitoring. By analyzing energy consumption data and communicating with vendors, you’ll play a critical role in delivering exceptional service.

Key Responsibilities

• Obtain and manage utility invoices by coordinating with vendors, ensuring timely retrieval, accurate tracking, and proper documentation.
• Analyze and audit utility data to identify discrepancies, ensure billing accuracy, and proactively resolve issues before they impact the client.
• Communicate with utility vendors to verify billing accuracy, resolve discrepancies, and address any underlying issues on behalf of clients.
• Provide timely updates to clients regarding urgent matters or billing exceptions, delivering clear and actionable insights.

Requirements & Tech Stack

• High school diploma or GED
• Six (6) months to one (1) year of customer service, billing and/or related work experience or equivalent education (e.g., completion of Finance course)
• Professional phone demeanor and skills
• Excellent oral and written communication skills
• Strong attention to detail with a high degree of accuracy
• Solid organizational skills
• Team oriented
• Basic math skills
• Familiarity with Microsoft Office Suite
• Ability to identify and reconcile discrepancies
• Ability to research and interpret the researched information
• Ability to multi-task and meet deadlines
• Ability and willingness to learn

Ideal to have

• Accounts payable experience
• Experience working with utility accounts and/or the energy industry
• Excel spreadsheet knowledge