Management Trainee

About the Role

Pet India Industries is seeking a proactive, customer-oriented Management Trainee to support customer relationship management, business development, and digital marketing activities. This full-time role offers hands-on experience in customer relationship management, B2B business development, sales coordination, and digital marketing. The selected candidate will manage customer inquiries, maintain relationships with prospective and existing customers, follow up on business opportunities, and support marketing initiatives. This is a practical, customer-facing role requiring strong communication skills, attention to detail, and effective coordination with customers and internal teams. Immediate joiners preferred.

Key Responsibilities

• Handle B2B customer inquiries via phone calls, WhatsApp, and email.
• Follow up with prospective and existing customers to develop business opportunities.
• Understand customer requirements and coordinate with internal teams on product specifications, quotations, and orders.
• Build and maintain long-term customer relationships through professional communication and timely follow-ups.
• Maintain lead databases, customer interaction records, and follow-up schedules.
• Support lead generation and identify potential customers through online platforms and other marketing channels.
• Assist with digital marketing activities, including social media management, content coordination, and online promotions.
• Coordinate with internal departments to ensure timely responses to customer inquiries.
• Assist with day-to-day coordination related to customer requirements, marketing, and business activities.

Requirements & Tech Stack

• Strong verbal and written communication skills in both English and Tamil.
• Excellent interpersonal skills and confidence in handling customer conversations.
• Good follow-up, coordination, and relationship-building abilities.
• A proactive approach, willingness to learn, and ability to take ownership of assigned responsibilities.
• Basic understanding of digital marketing and social media platforms.
• Comfortable learning technical product details and working in a B2B manufacturing environment.

Qualifications

• 0–3 years of experience in customer relations, business development, sales coordination, inside sales, or a related field. Freshers with the right attitude and communication skills may also apply.
• MBA in Marketing, Business Administration, or a related specialization is preferred, but not mandatory.