Collections Specialist

About the Role

• Full-time, on-site role based in Gurugram.

Key Responsibilities

• Manage overdue accounts.
• Contact customers via phone, email, or other channels.
• Negotiate payment arrangements in line with company policies.

Qualifications

• Strong skills in Debt Collection and Cash Collection, including negotiation and follow-up on overdue accounts.
• Excellent Communication and Customer Service skills to handle sensitive conversations and maintain positive customer relationships.
• Foundational knowledge of Finance to understand account statements, payment terms, and basic financial concepts.
• Proficiency in using CRM or collection tools.
• Relevant experience in collections from Payday or NBFC.
• Strong attention to detail, problem-solving ability, and capacity to work in a target-driven environment.