Customer Service Associate

About the Role

ClickMyLoan is a consumer-focused financial services provider offering quick access to instant cash. The company emphasizes making borrowing easy, accessible, and transparent, operating in a fast-paced environment focused on reliability, customer trust, and responsive service.

This is a full-time, on-site role based in Gandhinagar.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Provide clear information about loan products, application processes, and repayment options.
• Resolve customer issues.
• Guide customers through application steps.
• Update records in internal systems with accurate information.
• Monitor customer feedback.
• Escalate complex cases when needed.
• Collaborate with internal teams to improve the overall customer experience.
• Maintain professional communication standards.
• Adhere to company policies and regulatory guidelines.

Qualifications

• Strong Customer Service and Customer Support skills focused on responsive and accurate assistance.
• Abilities in Customer Experience and Customer Satisfaction to ensure positive interactions and retention.
• Professional Phone Etiquette to handle calls clearly, courteously, and efficiently.
• Strong verbal and written communication skills, with the ability to explain financial products in simple terms.
• Basic computer proficiency.
• Familiarity with CRM or call center software is beneficial.
• Ability to work on-site in Gandhinagar.
• Ability to manage time effectively and handle multiple customer requests.
• Previous experience in customer-facing or financial services roles is an advantage.
• Relevant education in business, finance, or a related field is preferred but not mandatory.