Product Install Engineer
KLA
About the Role
KLA's Product Installation Engineers (IEs) are the first point of contact with customers for new, advanced equipment. This role is vital in establishing a customer's impression of KLA products, services, and technical expertise. As a Product Installation Engineer, you will be responsible for the on-time installation and qualification of complex capital equipment, ensuring a smooth handover, predictable cycle times, and a successful warranty start. You will represent KLA directly with customers, taking ownership of installation performance and customer satisfaction.
Key Responsibilities
- Install and qualify advanced KLA systems at customer sites globally, ensuring installations are completed on schedule and meet quality standards.
- Diagnose, troubleshoot, and resolve technical issues during installation by identifying root causes and implementing effective solutions.
- Perform setup, alignment, calibration, and verification of highly complex semiconductor capital equipment.
- Collaborate cross-functionally with KLA regions, engineering, and customer teams to verify system performance and transfer tool ownership.
- Provide clear status updates to all stakeholders throughout the installation process.
- Complete installation documentation and administrative requirements accurately and on time.
- Secure warranty sign-off on newly installed tools.
- Selected candidate must be able to work 6 days/week, 10 hours/day.
- 90% + travel.
How You'll Work
- Operate independently while following documented procedures, exercising sound technical judgment within defined guidelines.
- Work under guidance from managers and senior IEs, with increasing autonomy as experience grows.
- Engage effectively in cross-cultural and cross-functional environments.
- Extensive travel domestically and internationally to support customer installations worldwide.
Requirements & Tech Stack
- Strong knowledge of electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
- Experience with high-vacuum systems strongly preferred.
- Comfort working with computer systems, operating systems, and networking (Windows, Unix, or similar environments).
- Proficient in Microsoft Office applications.
Qualifications
- Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.
- Excellent analytical, problem-solving, and troubleshooting abilities.
- Strong verbal, written, and interpersonal communication skills.
- Highly self-motivated, organized, and detail-oriented.
- Able to work effectively across cultures, functions, and geographies.