Coordinator, Marketing & Promotions

About the Role

Coordinate the planning, setup, execution, and reporting of casino promotions, drawings, tournaments, giveaways, and special events. Build, test, and maintain promotions within Trilogy and Bally Rewards kiosk systems.

Key Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere.
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations.
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program.
• Coordinate promotional drawings, including activation, winner selection, verification, prize fulfillment, documentation, and reporting.
• Create and maintain promotion rules, operational instructions, calendars, checklists, winner records, and departmental documentation.
• Develop and proofread guest-facing promotional messaging, signage, internal communications, and employee talking points.
• Provide guest support and troubleshoot promotional offers, kiosks, prizes, and operational issues, escalating when appropriate.
• Own assigned promotions from planning through completion, proactively managing deadlines, identifying potential issues, and keeping Marketing leadership informed.
• Execute drawings and events as needed on the casino floor.
• Perform other duties as assigned.

Requirements & Tech Stack

• Everi/Trilogy experience highly desired.
• Proficient in the entire Microsoft Suite.
• Ability to learn other software systems easily.

Qualifications

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• High school diploma or equivalent.
• A minimum of six months of related experience and training.
• Excellent interpersonal and communication skills.
• Ability to work weekends, weeknights, and holidays.

Compensation: Target Rate: $25.00/Hour

Additional Benefits: $7 Daily Employee Parking

Physical Demands & Work Environment: Fast-paced; bright lights, loud noise, stressful situations. Requires visual acuity for close-up work, peripheral awareness, and distinguishing colors, shapes, and details.