Inside Sales Executive

GemPundit.com | Gurugram

About the Role

This is a full-time, on-site Inside Sales Executive role. The Inside Sales Executive will handle inbound and outbound customer inquiries, qualify leads, and convert prospects into sales through phone, email, chat, and other digital channels. The role involves explaining product features and benefits, guiding customers in gemstone and jewelry selection, preparing quotations, and following up to close sales. Responsibilities also include maintaining accurate records in the CRM, coordinating with operations and customer service teams, and meeting individual and team sales targets. The role is expected to provide a high-quality customer experience.

Key Responsibilities

• Handle inbound and outbound customer inquiries.
• Qualify leads.
• Convert prospects into sales via phone, email, chat, and digital channels.
• Explain product features and benefits.
• Guide customers in gemstone and jewelry selection.
• Prepare quotations.
• Follow up to close sales.
• Maintain accurate records in the CRM.
• Coordinate with operations and customer service teams.
• Meet individual and team sales targets.

Qualifications

• Strong Inside Sales and Sales skills, with a track record of meeting or exceeding targets.
• Experience in Lead Generation and prospect qualification using phone and digital channels.
• Excellent Communication and Customer Service skills.
• Comfort working with CRM or sales management tools, and ability to maintain accurate sales records.
• Ability to work on-site in Gurugram on a full-time schedule.
• Prior experience in retail, luxury products, jewelry, or e-commerce is an advantage.
• Strong persuasion, negotiation, and problem-solving abilities.
• Bachelor’s degree or equivalent.
• Additional sales training is a plus.