Customer Engagement Applications Engineer (RAPID)
KLA
About the Role
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The RAPID division is the world's leading provider of reticle inspection solutions for the semiconductor industry, supplying inspection solutions to mask shops and semiconductor fabs to ensure high lithography yields and cost-effective manufacturing.
Key Responsibilities
- Provide technical applications support for the development and implementation of KLA reticle and photomask inspection systems.
- Make presentations on all aspects of products.
- Be responsible for acceptance testing, customer training, recipe setup, project execution, alpha/beta testing, and related pre-sales activities.
- Assist marketing and Account Sales in assessing potential applications of company products to meet customer needs.
- Provide follow-up support in disseminating technical information on specific applications.
- Escalate field applications issues to the product division and follow up for issue resolution.
- Work on sophisticated problems requiring in-depth evaluation of various factors.
- Collaborate with customers and the division to improve the benefits of reticle inspectors.
- Generate Best Known Methods (BKM), project summary reports, customer use case summaries, and product value pitch information summaries.
- Travel to customer sites is required.
Requirements & Tech Stack
Strong project management and communication skills are required.
Qualifications
- Master's Level Degree and 0 years of related work experience; OR
- Bachelor's Level Degree and 2 years of related work experience.