Business Systems Analyst I

About the Role

The Business Systems Analyst I will be responsible for supporting all hardware and software issues, providing escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. This role will assist with various computer issues, provide one-on-one end-user training, and offer resolutions for relatively complex issues with follow-up support.

Key Responsibilities

• Learn and support all company-specific software solutions.
• Install, troubleshoot, and develop technical solutions for all hardware and software issues related to computer equipment.
• Act as a technical resource in assisting users to resolve problems with all computer systems.
• Resolve escalated issues related to operating systems updates, patches, and configuration changes.
• Identify, diagnose, and resolve escalated problems related to software, hardware, internet, etc., and communicate solutions to users.
• Maintain a record of daily data communication transactions, problems, and actions taken, and installation activities within the specified ticketing database.
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
• Document procedures and solutions for help desk issues.
• Answer both technical and non-technical questions for users.
• Make recommendations on areas of process improvement.
• Assist with reporting solutions, providing analytical queries and tools for operational management as needed.
• Assist in supporting the site intranet.
• Perform basic computer and RF repairs and workstation integration.

Requirements & Tech Stack

• Technical experience with Warehouse Management System (WMS) or Order Management System (OMS) required.
• SAP WMS experience preferred.
• Experience using shipping software such as a TMS, Parcel, or other carrier application preferred.
• Beginning to moderate SQL skillset.
• Experience with DB2 SQL, or MySQL preferred.
• Experience working with File Transfer Protocol and API communication methods is preferred.
• Beginning XML skillset helpful but not required.
• Experience with PHP and HTML is helpful but not required.

Qualifications

• Bachelor’s Degree in Computer Science, Industrial Engineering or related field or equivalent experience in a technology-related field.
• Travel expected on rare occasions; a passport is not required but recommended.

Competencies

• Business Acumen
• Communicate for Impact
• Influencing Others
• Managing Transitions/ Change Management
• Strategic Agility