Guest Relations Executive

About the Role

This is a full-time, on-site Guest Relations Executive role based in Gurugram. The Guest Relations Executive will greet and welcome guests, manage inquiries, and ensure a smooth and pleasant experience from arrival to departure.

Key Responsibilities

• Greeting and welcoming guests
• Managing inquiries
• Ensuring a smooth and pleasant guest experience from arrival to departure
• Handling reservations and walk-ins
• Coordinating table allocations with the service team
• Responding promptly to guest feedback or concerns
• Maintaining a professional reception area
• Supporting basic cashier or billing processes as required
• Collaborating with the restaurant team to promote specials, events, and upselling opportunities
• Maintaining accurate guest records
• Following company standards for hygiene, safety, and service quality

Requirements & Tech Stack

• Strong Guest Relations and Customer Service skills, with a focus on creating positive guest experiences.
• Effective Communication abilities, including clear verbal interaction and professional telephone etiquette.
• Experience with Receptionist Duties such as greeting guests, managing reservations, and handling front-desk operations.
• Basic Sales skills, including upselling menu items and promoting offers in a courteous, guest-focused manner.
• Ability to work on-site in Gurugram, in rotating shifts including weekends and holidays.
• Professional appearance, punctuality, and a courteous, calm demeanor in busy environments.
• High school diploma or equivalent.

Qualifications

• Prior experience in hospitality, restaurants, or front office roles preferred.
• Hospitality-related education or certifications are an advantage.