Associate Sales Engineer

About the Role

The Associate Sales Engineer – New Equipment will work closely with the R.F. MacDonald Co. New Equipment Sales teams, inclusive of vendors and customers. This position identifies potential clients, maintains pipeline and order reports, and updates prospect lists. The role involves assisting the sales team and providing essential support for effective sales operations.

Key Responsibilities

• Making equipment selections based on customer needs
• Developing quotations and project specifications and submittals
• Working with and developing 2D and/or 3D drawings
• Reading construction plans and doing takeoffs
• CRM data entry
• Proficiency with Cleaver-Brooks Powerup and Configurator, Taco’s BuyTaco and Project Builder, and similar systems and quoting procedures for R.F. MacDonald vendors.
• Respond to customer and prospect inquiries with assistance and oversight of outside sales engineer.
• Assist the sales team in following up on sales opportunities.
• Monitor project status and equipment ship dates to ensure excellent customer service and customer experience.
• Participate in ride-along's, job walks, lunch & learn presentations, and customer meetings/visits with sales team.
• Following up with clients upon job completion to provide start-up reports, IOM’s and close-out packages.
• Participate in sales and operations meetings, tradeshows, and sales processes. Assist with job/tradeshow setup as needed.
• Manage sales tracking tools and sales data for the team, as well as analyzing sales trends.
• Assist in the preparation and organizing of promotional material or events
• Develop sales opportunities by researching and identifying target accounts with assistance and oversight of outside sales engineer.
• Helping the sales team develop leads by contacting potential clients via phone or email to generate interest in the company’s products or services.
• Routing qualified opportunities to the appropriate sales executives for further development and closure
• Maintaining in-depth knowledge of the company’s products or services and competitors’ offerings to support sales team with their efforts
• Providing customer support by answering questions about products or services, pricing, order status, delivery options, return policies, etc.
• Coordinating with other departments such as accounting or shipping to ensure that customer orders are processed quickly and accurately
• Working in teams to accomplish a common goal

Requirements & Tech Stack

• Inside sales support with mechanical piping and/or electrical experience.
• Some experience in administrative support positions
• Ability to work and travel in office or field/jobsite setting as needed.
• Proficient in Microsoft Office Software (Excel, Word, PowerPoint) and accounting or sales software systems.
• Good computer and software systems skills and experience
• Ability to enter data in multiple system platforms and pull reports (w/ use of queries, datamining, etc.)
• Ability to perform diversified business functions and working knowledge of administrative and sales procedures.
• Well organized and responsible; ability to switch between duties efficiently
• Communicate proficiently in English, with good verbal and communication skills; communicate well with internal staff & management, as well as externally with customers
• Excellent verbal and written communication skills.
• Must be able to work in a team environment
• Must be able to multitask within daily work projects and scopes.
• Ability to meet deadlines and/or targets
• Must be adept at handling pressure and working under stress
• Must be self-motivated and driven
• Professional appearance and demeanor
• Excellent attendance and promptness a must.
• A valid driver's license is required. Must be insurable with no major infractions.
• AutoCad

Qualifications

• B.S. in Mechanical Engineering.
• Two years related experience preferred.
• Inside sales experience in industrial or commercial fields preferred.
• Strong Microsoft skills and knowledge including Manufacturer sizing programs and AutoCad.
• Ability to work independently and efficiently and perform with minimal supervision.
• Ability to apply knowledge to customer’s current and future needs.
• Ability to multi-task.
• Ability to produce detailed but concise quotations pertaining to customer requirements.

Additional Information

• Classification: Full-time / Exempt
• Location: Las Vegas
• Reports to: VP Sales / VP Engineering
• This position has no direct supervisory responsibilities.
• This job operates in a professional office environment with some offsite field exposure.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Travel may be required for this position to customer and RFM sites with out-of-area and possible overnight travel expected.
• Full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
• This position regularly requires long hours and occasional travel work as job duties demand.