Junior Account Executive

About the Role

The Junior Account Executive is a full-time, remote role responsible for supporting client acquisition, onboarding, and ongoing account management. The role involves responding to inquiries, guiding prospective users through the platform’s services, and coordinating scheduling for mock interviews with industry experts. The Junior Account Executive will maintain regular communication with clients, address service-related questions, and ensure a smooth and professional user experience throughout their engagement with PInterview.

Key Responsibilities

• Updating CRM records
• Preparing basic reports on client activity
• Collaborating with the operations and coaching teams
• Identifying opportunities to improve client satisfaction and retention
• Contributing to outreach campaigns
• Supporting marketing initiatives
• Providing feedback on client needs to help refine and enhance the platform’s services

Requirements & Tech Stack

• Client relationship and account management skills
• Ability to handle inquiries, support onboarding, and maintain long-term client engagement
• Strong communication skills, both written and verbal
• Ability to explain services clearly and interact professionally with students, professionals, and industry experts
• Organizational and time management skills
• Ability to manage multiple accounts, schedule sessions, and keep accurate records in CRM or similar tools
• Basic sales and business development skills
• Lead follow-up and prospect qualification
• Support for outreach and marketing campaigns
• Comfort working in a remote, technology-driven environment
• Proficiency in online meeting tools, collaboration platforms, and office productivity software
• Ability to work independently, take initiative, and collaborate effectively with cross-functional teams in a fast-paced setting

Qualifications

• Prior experience in customer service, account coordination, or education/career coaching is beneficial.
• Relevant education in business, communications, marketing, or a related field is preferred but not mandatory when supported by equivalent experience.