Retail Sales Specialist

About the Role

The Retail Sales Specialist is a full-time, on-site role based in Gurugram Sector-54 at The Repair Hub. This role involves welcoming customers, understanding their needs, and guiding them through watch care, repair options, and related services. The Retail Sales Specialist will present products and services clearly, provide accurate information on watch maintenance, and ensure a positive customer experience from initial contact to post-service follow-up.

Key Responsibilities

• Welcoming customers
• Understanding customer needs
• Guiding customers through watch care, repair options, and related services
• Presenting products and services clearly
• Providing accurate information on watch maintenance
• Ensuring a positive customer experience
• Handling in-store sales
• Explaining service packages and pricing
• Managing basic administrative tasks such as billing and receipts
• Maintaining a clean, organized retail space
• Collaborating with watch technicians to communicate timelines and updates to customers
• Supporting store promotions and customer engagement activities

Requirements & Tech Stack

• Minimum 15 days training at our GK-1 (Greater Kailash), New Delhi Main Branch
• Retail sales, front desk, customer service, or showroom sales experience

Qualifications

• Strong Customer Service and Interpersonal Skills
• Solid Retail Sales skills
• Clear Communication skills
• Strong Product Knowledge related to watches, watch care, and service offerings, or ability to learn quickly
• Prior experience in retail or customer-facing roles
• Basic understanding of billing and cash handling
• Attention to detail
• Reliability and punctuality
• Ability to stand for extended periods
• High school diploma or equivalent
• Experience with watch or jewelry retail is an advantage