Client Success Associate

About the Role

The Client Success team follows a Client for Life Philosophy. Associates ensure every Gartner client receives value far exceeding their investment. They understand and surface client business priorities, breakdown challenges, and identify effective ways to support clients in making the right decisions. Responsibilities include onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products used by large client teams.

Key Responsibilities

• Partner with clients from senior C-levels to junior client professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure success with their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by:
• Introducing Gartner services and capabilities to prospective & new clients.
• Performing account management.
• Connecting clients with the Gartner expert community.
• Identify client priorities and align Gartner's resources to provide best-in-class service that enables clients to achieve their priorities and maximize their return on investment.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices, and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention, and growth.

Requirements & Tech Stack

• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Proven track record of success fueled by a passion for delighting clients.
• Experience with AI is noted as Gartner's focus.

Qualifications

• 6+ months relevant professional and/or internship experience.
• Bachelor’s degree preferred.