Service desk german
PRACYVA
Bengaluru, Karnataka, India1h agovia LinkedIn
About the Role
This is a contract Service Desk (German-speaking) role based in Bengaluru, offered in a hybrid model. The role involves providing first-level technical and application support to users, primarily in German and English, via phone, email, and ticketing systems.
Key Responsibilities
- Logging and categorizing incidents
- Troubleshooting common hardware and software issues
- Resolving or escalating service requests
- Ensuring timely updates to users
- Following established IT service management processes
- Maintaining accurate documentation
- Contributing to knowledge base articles
- Collaborating with other IT teams
- Adhering to service level agreements
- Delivering a professional and customer-focused support experience
Requirements & Tech Stack
- Strong Service Desk and Help Desk Support skills, including handling tickets, incident logging, and user communication
- Solid Technical Support and Troubleshooting skills for common hardware, software, and network issues
- Good understanding of Information Technology fundamentals, such as operating systems, standard business applications, and basic networking concepts
- Professional proficiency in German and English, with clear written and verbal communication abilities
- Strong customer service skills, including patience, active listening, and a solution-oriented mindset
- Ability to work effectively in a hybrid environment, manage priorities, and follow defined ITIL or service management processes
- Relevant experience in a service desk or IT support role and exposure to ticketing tools (e.g., ServiceNow, JIRA, or similar) is beneficial.
Qualifications
- A diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is advantageous.