Learning Management Specialist Intern

About the Role

Union Home Mortgage’s L.E.A.D. Internship Program provides a real-world environment for interns to learn about the industry, be educated by Sr. Leadership and peers, achieve personal goals, and develop skills and knowledge. Interns are treated as full-time Partners, work 40 hours a week during a 3-month summer program, are compensated, and based out of headquarters in Strongsville, Ohio.

An LMS Intern will support the training team’s information systems and technology efforts with an emphasis on the learning management system. This includes designing and developing training content, administering the LMS, extracting data for reports, helpdesk ticketing, project management, and SharePoint page design/modifications.

Key Responsibilities

• Administer user accounts, course catalogs, and system configuration settings in the LMS.
• Troubleshoot helpdesk tickets regarding LMS requests and reported issues.
• Work effectively with department managers and UHM SMEs to develop instructional content.
• Publish and audit courses utilizing eLearning and project management applications.
• Analyze and redact loan documents for training purposes.
• Create and edit SharePoint web pages for training and other UHM departments.
• Evaluate new applications & features for eLearning and other training team applications.
• Conduct LMS demonstrations for new hires and loan officers.
• Complete internal and external training to stay up to date on eLearning techniques, the loan process, and mortgage industry terminology.
• Participate in weekly training huddles and project meetings.
• Generate data reporting and analytics for the training team, including LMS usage, exam item analysis, and usage statistics on the company knowledge tool to various stakeholders.

Requirements & Tech Stack

• Strong working knowledge of Microsoft Windows and Office applications, including Word, Excel, and Teams.
• Experience with working in a Microsoft Windows environment and with Word, Excel, Teams.
• Willingness to learn instructional design and work with video editing tools.
• Business analyst skills to improve team processes, develop macro-enabled spreadsheets, and communicate best practices.

Qualifications

• Pursuing a 2 or 4-year degree in Information Technology/Systems, Business (Administration, Analytics, Applied Technology), Instructional Design, Education, or a related field.
• Strong verbal and written communication skills.
• Detail-oriented, critical thinking, and troubleshooting skills.
• Skilled at multi-tasking while staying organized.
• Able to work in a fast-paced environment with strict time deadlines.
• Professional phone, email, chat, and screen-sharing skills.
• Positive attitude, optimistic outlook, and willingness to be part of a team.
• Quick to learn new technologies and applications for creating eLearning.