Medical Assistant Trainee

About the Role

• This position is time-limited to four (4) months.
• Provides or assists providers in front and back-office tasks and procedures in a Medical Home medical practice.
• Requires direction by a qualified medical assistant, registered nurse, or provider for task accomplishment.

Nature and Scope

• Must be knowledgeable of the uses of equipment specific to the area of employment.
• Responsible to annually demonstrate proficiency in body mechanics, fire safety, infection control, patient safety, BLS, and hazardous materials.
• Must demonstrate knowledge and skills necessary to provide care based on physical, motor/sensor, psychosocial, and safety needs appropriate to the age of the patient served.
• Must meet the standards of quality as measured by the clinic, unit/department age-specific competency standard.
• This position does provide patient care.

Key Responsibilities

Under the supervision of a medical assistant, registered nurse, or provider, the trainee will:

• Assist the provider in back-office duties, including but not limited to:
• Escorting patients from the waiting room to the examination room promptly.
• Taking vital signs as per guidelines.
• Stocking supplies.
• Placing and receiving phone calls, including appropriate documentation in EMR.
• Preparing lab specimens for processing.
• Completing necessary referral forms.
• Obtaining authorizations and keeping records for referrals.
• Scheduling patients for tests.
• Administration of treatments and medications per provider order in accordance with established policies.
• Assist with patient check-in and check-out procedures.
• Serve as a direct liaison between provider and patient, ensuring patient questions and concerns are addressed.
• Use professionalism and diplomacy when interacting with patients of all ages, their families, physicians, physician office staff, and other healthcare providers.
• Accurately collect demographic, clinical, and financial information in person or via telephone interviews.
• Keep abreast of all standards to ensure compliance with federal, state, and local regulatory agencies, including third-party reimbursement requirements.

Requirements & Tech Stack

• EMR (Electronic Medical Records)

Qualifications

• Education: Must have working-level knowledge of the English language, including reading, writing, and speaking English.
• Experience Eligibility: Eligibility for enrollment in the affiliated MA training program required for certification as a medical assistant through the National Healthcareer Association’s Certified Clinical Medical Assistant Examination. (This is through TMCC and part of their MA certification program).
• License(s): None
• Certification(s): None
• Computer Skills: Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, and complete online benefits enrollment.