Associate Fraud & Claims Operations Representative

About This Role

Wells Fargo is seeking an Associate Fraud & Claims Operations Representative.

Key Responsibilities

• Support and capture all pertinent information from customers about their claims.
• Conduct research and provide updates on the status of new and existing claims.
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim.
• Perform routine customer support tasks by maintaining a balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment.
• Receive direction from a team lead and escalate questions and issues to more experienced roles.
• Interact with colleagues on basic day-to-day issues and network with supporting functional areas to create a seamless experience for customers.

Requirements & Tech Stack

• Excel
• PowerPoint
• MS Word
• Excellent communication skills
• Basic knowledge about banking and cards

Qualifications

• 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Desired: Degree with Banking knowledge.