Outreach Coordinator Analyst

About the Role

The Outreach Coordinator supports the Aetna Better Health of Louisiana (ABHLA) Quality Management and Population Health teams in improving healthcare outcomes, closing gaps in care, and advancing performance on HEDIS, State Withhold Measures, Performance Improvement Projects (PIPs), and Population Health initiatives. This position serves as a liaison between members, providers, community partners, and internal departments to promote evidence-based care, preventive services, chronic disease management, and quality improvement activities. The Outreach Coordinator utilizes expertise to educate providers and members, analyze quality performance data, facilitate outreach campaigns, support provider engagement efforts, and contribute to interventions that improve member health outcomes and satisfaction.

Key Responsibilities

• Monitor quality performance and identify opportunities for improvement.
• Track outcomes and report intervention effectiveness.
• Conduct member outreach activities related to preventive care, chronic disease management, behavioral health, maternal health, health equity, and social determinants of health.
• Participate in health education activities that improve member engagement and self-management.
• Assist with development and implementation of outreach campaigns aligned with quality priorities.
• Assist in identifying barriers, trends, and opportunities impacting measure performance.
• Support data collection, reporting, and documentation activities related to quality initiatives.
• Support provider and member outreach initiatives.
• Review clinical opportunities for improvement.
• Collect and analyze quality data.
• Participate in quality interventions.
• Promote evidence-based practices that improve healthcare quality, safety, access, and member experience.

Requirements & Tech Stack

• Excellent communication, presentation, and relationship management skills.
• Ability to manage multiple priorities and meet deadlines.
• Demonstrated commitment to member-centered care.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Bachelor's Degree preferred.
• Healthcare data, quality reports, gap-in-care reports, or performance metrics experience preferred.
• Healthcare quality improvement activities experience preferred.
• Experience interpreting clinical data and healthcare performance measures preferred.
• Medicaid, Managed Care, HEDIS, or Accreditation experience preferred.