Travel Sales Consultant

About the Role

We are looking for enthusiastic and motivated Travel Sales Consultants to join our sales team in Whitefield, Bengaluru. This is a sales-focused position involving regular customer interaction, follow-ups, and performance targets.

Key Responsibilities

• Handle customer inquiries through phone calls, WhatsApp, email, and other assigned communication channels.
• Understand customer preferences, travel dates, budgets, and requirements.
• Recommend suitable domestic and international holiday packages.
• Design personalized travel itineraries according to customer requirements.
• Research flights, hotels, sightseeing, transfers, and other travel-related services.
• Prepare accurate package quotations and cost estimates.
• Follow up consistently with prospective customers and convert inquiries into confirmed bookings.
• Explain package inclusions, exclusions, pricing, and booking conditions clearly.
• Negotiate with customers and handle objections professionally.
• Build strong customer relationships and provide assistance throughout the booking process.
• Coordinate with reservations, operations teams, and travel suppliers for confirmed bookings.
• Handle customer concerns and help resolve booking-related issues.
• Maintain accurate customer information, quotations, sales activities, and follow-ups in the CRM system.
• Work toward assigned individual sales and conversion targets.
• Stay informed about popular destinations, travel trends, and competitor offerings.

Requirements & Tech Stack

• Good spoken and written English communication skills.
• Basic computer proficiency, including Microsoft Excel.
• Basic mathematical ability and numerical accuracy.
• Good interpersonal and customer-handling skills.
• Confidence and aptitude for sales.
• Willingness to work toward sales targets.
• Good attention to detail and problem-solving abilities.
• Ability to manage multiple tasks and follow up consistently.
• Quick learning ability and willingness to adapt to new systems and technologies.
• Customer-focused and professional attitude.
• Willingness to work full-time from our Whitefield office.

Preferred Skills

• Previous experience in travel sales, holiday packages, telesales, or customer-facing sales roles.
• Knowledge of domestic and international travel destinations.
• Experience preparing customized itineraries and package quotations.
• Familiarity with tour package costing, hotels, flights, and ground services.
• Experience using CRM systems.
• Sales negotiation and closing experience.
• Travel reservations and ticketing knowledge.
• Bachelor's degree, Master's degree, MTA, or relevant Travel & Tourism or Hospitality qualifications.
• Knowledge of Hindi, Kannada, or other Indian or foreign languages.

Compensation

• Annual fixed salary: 3,00,000 - 5,00,000, based on relevant skills, experience, and interview performance.
• Additional performance-based sales incentives over and above the fixed salary.
• Hybrid incentive structure rewarding profitable sales and achievement of performance targets.

Working Schedule

• Working Days: Monday to Saturday (6 days per week).
• Office Timings: 10:00 AM to 7:30 PM.
• Breaks: 1 hour total, including a 30-minute lunch break and two 15-minute breaks.
• Weekly Off: Sunday (Fixed).

Benefits & Career Growth

• Training in travel-industry processes, destination knowledge, itinerary planning, and sales systems.
• Opportunities to develop practical sales, negotiation, customer relationship management, and travel-planning skills.
• Exposure to domestic and international holiday destinations and travel products.
• Work with modern software and travel-planning tools.
• Career growth opportunities based on individual performance, skills, and business requirements.
• Applicable statutory leave and public holiday benefits.