Customer Support Executive
Pocketly
Nagpur, Maharashtra, IndiaFresher39m agovia LinkedIn
About the Role
Pocketly is hiring enthusiastic and customer-focused candidates for the position of Customer Support Executive. The candidate will be responsible for assisting customers, resolving their queries, and ensuring a smooth customer experience.
Key Responsibilities
- Handle customer queries through calls, chats, and other communication channels.
- Provide accurate information about company products and services.
- Resolve customer complaints professionally and efficiently.
- Maintain proper records of customer interactions.
- Escalate complex issues to the concerned department.
- Ensure customer satisfaction through timely follow-ups.
- Follow company policies and customer service guidelines.
Requirements
- Good communication skills and a customer-friendly attitude.
- Fluent English communication preferred.
- Good typing skills and basic computer knowledge.
- Strong problem-solving and listening skills.
- Ability to handle customer queries patiently.
Job Location: Nagpur, Maharashtra
Job Type: Full-Time
Salary: ₹16,000 + Incentives
Working Hours: 9:00 AM – 6:00 PM
Working Days: 6 Days a Week