Data Center Technician, Global Server Operations

About the Role

Google's Hardware Operations team monitors the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you will install, configure, test, troubleshoot, and maintain hardware (like servers and their components) and server software (like Google's Linux cluster). You will also configure complex components such as networks, routers, hubs, bridges, switches, and networking protocols. You will participate in or lead small project teams on larger installations and develop project contingency plans.

Key Responsibilities

• Deploy and operate new data center infrastructure across projects or teams (e.g., machine learning platforms, network architecture).
• Report issues and follow data center procedures to troubleshoot and diagnose moderately complex issues with equipment or infrastructure as they arise, and identify the resources needed to resolve identified issues.
• Diagnose, repair, and perform preventative maintenance on equipment, servers, machines, and infrastructure based on identified issues with multiple solutions, independently.
• Execute advanced operational procedures as part of daily work activities and follow security policies and processes.
• Collaborate with partner teams (e.g., Program Managers, Data Center Operations, Software and Hardware Engineers) to complete tasks, escalate and resolve defined problems.

Requirements & Tech Stack

• Experience performing component-level repairs and troubleshooting on technical equipment.
• Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols.
• Ability to lift/move 50lb (23kg) of equipment and exert yourself physically over extended periods, including frequent bending, kneeling, climbing, pushing/pulling, and lifting.
• Ability to work non-standard hours, including weekends, night shifts, holidays, and on shift-based schedules.
• Data center or network operation center environment experience.
• Experience with networks, routers, bridges, and switches.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Completion of the online Google IT Support Professional Certificate program.
• 2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.