Bilingual Account Manager, Field Based

About the Role

UnitedHealthcare is seeking a Bilingual Account Manager, Field Based to join their team. This role works under the direction of the Essential Plan (EP) Sales & Account Management and in collaboration with the Business Development and Community Outreach team to increase marketing synergy and drive overall membership growth for the New York Health Plan. The EP Account Manager is a field-based role focused on establishing and cultivating strategic business relationships with key sales and market influencers, potential new customers, and community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors.

Key Responsibilities

• Enroll eligible members in UHC Essential Plan.
• Build and foster relationships with key accounts (provider offices, pharmacies, CBOs, housings, etc.).
• Present health plan information to providers, business advocacies, and potential eligible individuals, and be responsible for closing sales.
• Serve as a point of contact for members to provide excellent service and an enrollment experience.
• Lead pipeline management.
• Meet or exceed sales and enrollment expectations within the assigned territory.
• Conduct product information presentations in multiple settings, including in-home consultations.
• Function independently and responsibly with minimal need for supervision.
• Track and measure sales event effectiveness and activities, including events, leads, lead progress, sales, appointments, contacts, and relationship progress daily through internal systems.
• Provide input, support, and feedback on promotional opportunities, benefits, and other issues.
• Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes, and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate.
• Manage multiple priorities, including visiting provider offices on a regular basis and following up on leads in a timely fashion.
• Track a schedule to keep appointments on time and manage information pertaining to those appointments in a timely manner.
• Input consumer demographics and interactions into company systems as appropriate.
• Performs other duties as required.

Requirements & Tech Stack

• Intermediate level of proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
• Ability to manage multiple priorities as it relates to meeting enrollment goals.
• Ability to communicate complex healthcare information to potential clients.

Qualifications

• Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC) in good standing or willing to obtain certification within 30 days of hire.
• 1+ years of business-to-business (B2B), Business to consumer (B2C), Direct marketing, outside sales, or community outreach experience.
• Willing and able to travel locally up to 100% of the time within assigned sales territories in the NYC market area, requiring reliable transportation or access to public transportation.
• Willing and able to work core business hours, Monday - Friday 8 am - 5 pm, and nights and weekends, when required.
• Reside within commuting distance to the New York Metropolitan area.
• Bilingual English plus one or more of the following: Chinese (Cantonese, Mandarin, Fuzhounese), Korean, South Asian - Hindi, Bengali, Urdu, Punjabi, Tamil, Gujarati, Vietnamese, Filipino/Tagalog etc.

Preferred Qualifications

• 2+ years of business-to-business (B2B), Business to consumer (B2C), Direct marketing, outside sales, or community outreach experience.
• Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations, and/or underserved communities.
• Previous outside sales and territory management experience.
• Valid driver's license, good driving history, and current automobile insurance.
• Insured, dependable vehicle with a current driver's license.
• Health & Accident Insurance license required (company-sponsored) state health/life insurance; or willing to obtain license within 30 days of hire.
• Established professional relationships with non-profits, community sources, CBO's, religious/faith-based organizations FBO's in the designated sales territory.
• Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred.
• Act as a team player - work collaboratively with others to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect.