HR Business Partner Associate

About The Role

IRON Service Global (ISG) is seeking an HR Business Partner Associate – Field Workforce to support our growing field workforce. This is a structured 12-month HR development role for a professional with 0–2 years of relevant experience. You will work closely with HR leadership and support employees across onboarding, employee relations, HR operations, reporting, engagement, and offboarding. The role also includes hands-on work with ISG’s HR Knowledge Base and employee-facing AI tools, giving you exposure to both traditional HR and emerging HR technology.

Key Responsibilities

• Serve as a first point of contact for routine employee questions related to payroll, timekeeping, benefits, leave, and HR policies.
• Support employee-relations intake, documentation, and escalation.
• Coordinate onboarding, employee changes, transfers, and offboarding.
• Maintain accurate employee records and support HR compliance processes.
• Prepare and maintain reports on headcount, onboarding, turnover, training, and other workforce metrics.
• Create employee FAQs, HR guidance, and process documentation.
• Help maintain and improve the HR Knowledge Base.
• Test AI-generated HR responses for accuracy and identify when issues should be escalated to HR.
• Support HR improvement, workforce analytics, and employee-experience initiatives.

Requirements & Tech Stack

• Completed bachelor’s or master’s degree in Human Resources, Industrial/Organizational Psychology, Labor & Employment Relations, Organizational Leadership, Business Administration, or a related field.
• 0–2 years of relevant HR, recruiting, operations, or employee-support experience, including internships or project experience.
• Strong written and verbal communication skills.
• Ability to handle confidential information with sound judgment.
• Working knowledge of Microsoft Excel, Word, and PowerPoint.
• Ability to work onsite at the Pleasanton, CA office five days per week.

AI & Digital Skills — Required

• Practical experience using generative AI tools such as ChatGPT, Microsoft Copilot, Gemini, Claude, or similar tools for activities such as research, drafting, summarization, data analysis, process documentation, or knowledge management.
• Candidates should also understand how to validate AI-generated information and protect confidential information when using AI tools.

Qualifications (Preferred)

• Exposure to HR operations, employee relations, or workforce support.
• Experience with Excel reporting, Power BI, Tableau, or similar tools.
• Experience creating FAQs, knowledge-base content, or process documentation.
• Progress toward aPHR or SHRM-CP certification.
• Experience with AI-assisted workflows or chatbot testing.

Development Program

During The 12-month Program, You Will Build Experience Across:

• HR operations and employee support
• Employee lifecycle processes
• HR business partnering
• Workforce analytics
• HR technology and AI enablement
• Continuous improvement projects

Successful completion may lead to consideration for an HR Business Partner or other HR opportunity, based on performance and business needs.

Compensation & Benefits

• $25 per hour, based on relevant skills, education, and experience.
• Benefits Include:
• Medical
• Dental
• Vision
• 401(k)
• Paid Time Off

About ISG

IRON Service Global (ISG) is a global professional IT services organization supporting enterprise and hyperscale customers through field-based technology and infrastructure services. This position is 100% onsite at ISG’s Pleasanton, California office and does not require travel.