Client Success Associate, Onboarding

About the Role

The Client Success team follows a Client for Life Philosophy, ensuring every client receives value far exceeding their investment. Associates understand and surface client business priorities, breakdown challenges, and identify effective ways to support clients in making the right business decisions. Responsibilities include onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products used by large client teams.

Key Responsibilities

• Partner with clients, ranging from senior C-levels to more junior professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales, to ensure their success in using their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team. Responsibilities include:
• Introducing Gartner services and capabilities to prospective & new clients.
• Account management.
• Connecting clients with the Gartner expert community.
• Identify client priorities and align Gartner's resources to provide best-in-class service, enabling clients to achieve their priorities and maximize the return on investment on their Gartner membership.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices, and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention, and growth.

Requirements & Tech Stack

• 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bilingual in English and French.
• Bachelor’s degree preferred.