Branch Manager Trainee

About the Role

The Branch Manager Trainee position is designed to assist the Branch Manager in learning the consumer finance business and Regional Management Corp’s (RMC) business practices, preparing the trainee to manage a branch office. The role involves developing the necessary skills to run a branch, including training on effectively managing people, in accordance with RMC’s Mission, Vision, and Shared Values.

Key Responsibilities

• Completion of a 15-month technical and soft skill training program.
• Act as a subject matter expert in RMC personal loan product offerings, presenting loan solutions to customers.
• Assist in developing marketing strategies to increase the branch’s loan portfolio and enhance profitability.
• Establish and build customer relationships through exceptional service.
• Utilize RMC account management practices to assist delinquent customers.
• Transport money and deposits to and from the bank.
• Complete the training program within the designated timeframe.
• Attend required in-person training at offsite locations.
• Complete weekly progress reports and collaborate with management to develop, communicate, and track daily/weekly/monthly goals.
• Report, manage, and maintain branch standards on all aspects of delinquency.
• Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
• Close loans as directed by the manager.
• Manage all branch-to-customer communications via mail.
• Process loan product applications.
• Work with the manager to ensure proper daily open and close procedures are completed for the branch.
• Assist in the development of new and maintenance of current business-to-business contacts.
• Other duties as assigned by leadership.

Requirements & Tech Stack

• Microsoft Office Suite products

Qualifications

• Bachelor’s degree
• Detail oriented
• Must pass drug screen, criminal and credit background checks
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage
• Willingness to relocate for career advancement
• Ability to travel

Preferred Qualifications

• Bachelor’s degree in a related field (business, accounting, finance, economics, management, marketing)
• Bilingual
• Leadership roles in collegiate activities
• Community involvement

Critical Competencies

• Demonstrated passion for customer service.
• Excellent written and verbal communication skills.
• Customer service minded with a personality that relates well with a broad spectrum of people.
• Thrives in a pay for performance atmosphere.
• Proven ability to multi-task.
• High degree of integrity.
• Confidence.
• Sales mentality.
• Adaptable to an ever-changing environment.
• Desire for career advancement.
• Problem solving skills.