Customer Strategy Consultant

About the Role

Support Deloitte's Customer Strategy and Design practice by helping clients shape initiatives that improve customer experience, operating effectiveness, and commercial outcomes. Contribute to strategy development and cross-functional delivery efforts across marketing/agency, customer, and digital/product development programs.

Key Responsibilities

• Support customer strategy, marketing or digital transformation, and/or product strategy engagements
• Conduct research, synthesize data, and develop insights related to customer strategy, channel performance, campaign operations, and experience design
• Create client-ready deliverables, including presentations, process maps, business cases, journey maps, and implementation plans
• Collaborate with cross-functional teams to support recommendations on customer experience improvements, while showcasing business value
• Assist with workstream management, stakeholder coordination, and execution of project deliverables across multiple priorities

Requirements & Tech Stack

• Consulting and customer strategy experience within marketing and/or digital transformations
• Ability to analyze problems, structure recommendations, and support implementation
• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others
• Bachelor's degree

Qualifications

• 2+ years of experience in supporting customer strategy, marketing, digital transformation or product strategy in a client serving environment
• 2+ years of experience working with cross-functional stakeholders across strategy, marketing, product, operations, and technology
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Qualifications:

• Experience with customer journey mapping, service design, or channel strategy
• Experience with operating model design, process improvement, or organizational transformation
• Experience in client service delivery within a professional services environment
• Experience with customer analytics, segmentation, or go-to-market strategy
• Industry experience in one or more of the following: Healthcare, Life Sciences, Consumer, FSI