International Voice Process Executive

About the Role

Mergen Telecom (OPC) PVT LTD is seeking enthusiastic and customer-focused candidates for the International Voice Process - Outbound Sales as Process Associates.

Key Responsibilities

• Handle international customer calls professionally and efficiently.
• Assist customers with internet transfer-related queries and requirements.
• Understand customer needs and provide accurate information and solutions.
• Maintain a professional and positive approach during customer interactions.
• Follow defined call handling procedures, quality standards, and process guidelines.
• Maintain accurate records and update customer information as required.
• Achieve assigned productivity, quality, and performance targets.
• Escalate customer issues to the appropriate team whenever required.
• Maintain good attendance and adherence to shift timings.

Requirements & Tech Stack

• Excellent verbal and written English communication skills.
• Good listening and interpersonal skills.
• Customer-focused attitude with a professional approach.
• Ability to handle customer queries confidently.
• Basic computer knowledge.
• Comfortable working in a night shift from 8:00 PM to 5:00 AM.
• Ability to work under performance and productivity targets.
• Freshers and candidates with relevant international voice process experience can apply.

Preferred Skills

• Previous experience in an international voice process or customer service is preferred.
• Experience handling international customers will be an added advantage.
• Good problem-solving and communication skills.

Work Benefits

• 5 Days Working
• 2 Days Weekly Off
• Night Shift
• Opportunity for career growth
• Training and development
• Professional work environment