Associate Operations Software Engineer

About the Role

The Associate Operations Software Engineer creates, enhances, and maintains business applications, configures custom code to support the company’s business needs, and moves those configurations through a standard SDLC progression. The Engineer is accountable for project deliverables in line with quality targets and SLAs, while adhering to best practices, Good Clinical Practice (GCP), company processes, and global industry regulations. The ideal candidate has basic product knowledge and basic knowledge of user applications. This is a 6-month contract role with the potential to convert to a full-time position (contract-to-hire).

Key Responsibilities

• Function Application Development / Study Configuration
• Develop and maintain application components (under supervision).
• Support Global Technical Delivery in meeting business objectives.
• Work with the Solutions team to understand business requirements for assigned tasks.
• Support all phases of verification and testing by diagnosing and resolving defects.
• Collaborate with the Delivery Manager/Lead to keep projects on time.
• Coordinate with the Software Engineering team to understand design patterns, standards, customizations, and resource capacity planning.
• Understand and follow all coding standards.
• Create robust, well-documented code.
• Design, create, and modify database objects as required.
• Complete unit testing, create documentation, and execute peer reviews as required.
• Adhere to source control, versioning best practices, and operational process requirements when executing study configuration tasks.
• Regularly communicate status updates on assigned tasks to internal and external stakeholders.
• Request requirements and design clarifications when necessary.
• Willingly and openly adopt and support iterative process improvements.
• Site Support Responsibilities (Rater Station Only)
• Adhere to source control, versioning best practices, and operational process requirements.
• Perform general site support in support of study configurations in the field, as required.
• Diagnose and resolve defects as part of general site support.
• Prepare and confirm all required change control documentation, including updates to design and other technical documents.
• Deploy resolutions to testing and production environments as required.
• Quality System Responsibilities
• Perform all work in accordance with documented Standard Operating Procedures (SOPs) and Working Instructions, and adhere to Good Clinical Practice (GCP), 21 CFR Part 11, and other regulatory requirements as required.

Requirements & Tech Stack

• Essential:
• Conceptual knowledge of software development processes and practices.
• Programming experience in any language (classroom or professional experience).
• Knowledge of application development, configuration, and support areas.
• Ability to work independently and resourcefully toward quality, high-performance solutions.
• Problem-solving skills and good decision-making, with the judgment to escalate when necessary.
• Ability to provide concise, accurate status updates to the team on progress.
• Ability to establish and maintain effective work relationships within and across functional areas.
• Analytical skills, with the ability to comprehend business requirements.
• Specific to IRT and Rater Station products:
• Microsoft SQL Server Management Studio, SQL Server Reporting Services, and T-SQL.
• Microsoft Visual Studio IDE, ASP.NET MVC, and C# with LINQ.
• Desirable:
• Agile Scrum methodologies.
• Atlassian Suite tools such as Bitbucket, Confluence, Jira, Xray, and Jira Service Management.
• Source control software such as Team Foundation Server, Bitbucket, or other Git-based tools.
• Microsoft SQL Server Integration Services (SSIS) and Reporting Services (SSRS).
• Microsoft Azure, Cosmos DB, and Kubernetes.
• REST APIs.
• Web code and data standards: HTML, JavaScript, XML, JSON, and REST.
• Experience leading software design and development efforts on assigned projects.
• Experience estimating project time for quoting development and support tasks.
• Willingness to share knowledge openly with others, including lessons learned.
• Willingness to work flexible hours.
• Familiarity with GCP and 21 CFR Part 11.
• Familiarity with defect tracking software.