Sales & Operations Executive

About the Role

Voorent is seeking a proactive, responsible, and result-oriented Sales & Operations Executive to manage customer queries, convert leads into paying customers, coordinate deliveries, handle payments, and ensure smooth day-to-day operations for its furniture and home appliance rental services.

Key Responsibilities

• Sales & Customer Management
• Handle incoming customer enquiries through calls, WhatsApp, and other channels.
• Follow up with leads and convert enquiries into confirmed orders.
• Understand customer requirements and recommend suitable furniture and appliance rental solutions.
• Communicate pricing, rental plans, deposits, and payment terms clearly.
• Maintain good customer relationships and ensure customer satisfaction.
• Operations & Logistics
• Coordinate furniture and appliance deliveries, pickups, and transportation.
• Manage orders with vendors and ensure timely completion.
• Find and onboard new vendors to improve pricing, quality, and service.
• Coordinate with vendors, delivery teams, and customers to resolve operational issues.
• Visit customer homes, vendor locations, or other field locations whenever required.
• Payment Collection & Recovery
• Follow up with customers for pending payments and rental dues.
• Maintain records of payments received, outstanding amounts, and collection status.
• Coordinate deposit refunds and other payment-related activities as per company policy.
• Inventory & Daily Data Management
• Maintain daily records of assets delivered, returned, and available.
• Track payments received, pending payments, and customer order status.
• Update operational data and maintain accurate records in Excel or Google Sheets.
• Prepare daily reports covering sales, deliveries, returns, collections, and pending tasks.

Requirements & Tech Stack

• Good communication and negotiation skills.
• A sales-oriented mindset with the ability to convert leads into customers.
• Strong follow-up, coordination, and problem-solving abilities.
• Basic knowledge of Excel or Google Sheets.
• Ability to manage multiple tasks and work independently.
• Willingness to travel locally for fieldwork when required.

Qualifications

• Previous experience in sales, operations, logistics, or customer service is preferred.
• The ideal candidate should be comfortable speaking with customers, negotiating with vendors, collecting payments, and maintaining accurate daily records.

Salary & Benefits

• Monthly salary of ₹20,000–₹25,000, depending on experience and suitability.
• Opportunity to work closely with the founding team.
• Hands-on experience in sales, logistics, customer management, and business operations.
• Opportunity to grow with a growing furniture and appliance rental business.