Sales Associate

Key Responsibilities

• Sales Administration & Operations
• Report directly to the VP of Sales.
• Collaborate with the sales team to compile and distribute daily priority updates.
• Maintain a centralized database of past and current orders, capturing customer details, dates, product categories, quantities, and revenue values.
• Log incoming purchase orders.
• Monitor purchase order acknowledgments.
• Track order status through fulfillment.
• Follow up directly with customers on orders.
• Monitor open purchase orders across Houston and Japan production facilities.
• Track Fremont work orders.
• Prioritize urgent customer requests with manufacturing teams.
• Customer Support & Account Maintenance
• Serve as a secondary contact for sales inquiries.
• Ensure all customer and internal requests are answered within 24–48 hours.
• Manage communication and service requests for minor account portfolios.
• Escalate key needs to management.
• Build strong relationships with key accounts requiring custom products or high-volume orders.
• Manage regular touchpoints for licensed accounts, including renewals, progress updates, and cancellations.
• Sales Enablement & Market Intelligence
• Work alongside the Sales Specialist to update price lists.
• Identify candidates for price adjustments.
• Organize routine internal sales briefings.
• Provide administrative backup to account executives as needed.
• Aggregate relevant industry news and market trends to brief the sales team regularly.

Work Schedule & Expectations

• Work Location: In-office at company headquarters at least four (4) days per week (up to 8 hours per day).
• Travel: Up to 20% travel required for customer visits or industry events.

Requirements & Tech Stack

• Direct hire, Non-Exempt
• Onsite (Fremont, CA)
• Salary: $75k-$85k plus bonus.