Call Center Executive

About the Role

Minus Clinic Official is a specialized slimming clinic focused on helping people achieve measurable results without demanding gym routines, strict diets, or downtime. The clinic offers invasive, non-invasive, and minimally invasive treatments designed to reduce inches safely and effectively. Its science-backed approach addresses concerns such as stubborn fat, post-pregnancy weight, and general weight management with practical, real-life solutions. Minus Clinic Official aims to remove the pressure and confusion around weight loss and replace it with a supportive, listening, and results-driven environment. The clinic’s philosophy centers on less guilt and guesswork, and more confidence for each client.

The Call Center Executive role at Minus Clinic Official is a full-time, on-site position based in Chennai. The executive will handle incoming and outgoing calls, respond to inquiries about treatments and services, and provide clear, accurate information to potential and existing clients. The Call Center Executive will collaborate closely with clinic staff to ensure a smooth experience from initial contact to in-clinic visit.

Key Responsibilities

• Handle incoming and outgoing calls.
• Respond to inquiries about treatments and services.
• Provide clear, accurate information to potential and existing clients.
• Schedule appointments.
• Confirm bookings.
• Maintain call logs.
• Update client records in the clinic’s systems.
• Follow up with leads.
• Support promotional campaigns.
• Guide callers through the consultation process with a customer-centric approach.

Requirements & Tech Stack

• Basic computer literacy.
• Familiarity with CRM or call management software.

Qualifications

• Strong Customer Support and Customer Service skills, with a focus on empathy and client satisfaction.
• Effective Communication skills, including clear verbal communication in English and local languages, and active listening.
• Experience working in Contact Centers or call-handling environments, preferably in healthcare, wellness, or services.
• Sales and persuasion skills to convert inquiries into appointments and explain service benefits confidently.
• Ability to manage high call volumes, prioritize tasks, and maintain attention to detail.
• Professional phone etiquette, calm demeanor, and the ability to handle sensitive conversations respectfully.
• Prior experience in clinics, hospitals, or wellness centers is an advantage.
• Minimum high school diploma.
• A degree in any discipline is preferred.