UI/UX Designer & Product Business Analyst

About the Role

We are seeking a creative, analytical, and detail-oriented individual to join our product development team as a UI/UX Designer & Product Business Analyst – Fresher. This cross-functional role involves UI/UX design, business process understanding, client interaction, requirement gathering, project coordination, and quality validation. You will work on understanding client business processes, demonstrating GwayERP capabilities, gathering and documenting requirements, translating business needs into functional workflows and UI/UX designs, coordinating with developers, and working with the QA team to ensure delivered functionality meets agreed requirements.

Key Responsibilities

• ERP Product Knowledge & Business Workflow Understanding
• Develop a comprehensive understanding of GwayERP, its modules, features, workflows, and business use cases.
• Understand how different ERP modules interact.
• Learn end-to-end business processes, including customer management, sales, procurement, inventory, production, finance, and other operational activities.
• Understand the relationship between master data, transactions, approvals, reports, and business outcomes.
• Study existing product functionality before proposing new features or customization.
• Understand how different industries and client business models influence ERP requirements.
• Identify dependencies between modules and communicate them during requirement analysis.
• Maintain an understanding of the product's capabilities, limitations, and configuration options.
• Continuously improve product knowledge through practical usage, internal discussions, documentation, and client interactions.

Expected outcome: The candidate should progressively develop the ability to explain ERP workflows, understand client business requirements, and identify suitable product features to address those requirements.

• Product Demonstrations to Clients
• Conduct product demonstrations for prospective and existing clients after appropriate training.
• Understand the client's business before preparing a product demonstration.
• Identify relevant ERP modules and workflows for each client.
• Demonstrate how GwayERP supports business processes using practical examples.
• Explain standard product features, workflows, reports, and approval processes.
• Present features in a structured manner based on the client's business requirements.
• Understand questions raised during demonstrations and document unanswered questions for follow-up.
• Avoid making unconfirmed commitments regarding functionality, customization, timelines, or delivery.
• Coordinate with the product and development teams when technical clarification is required.
• Assist in preparing demonstration scenarios, sample data, and presentation materials.
• Collect feedback from clients following product demonstrations and communicate relevant observations internally.

Expected outcome: Develop the ability to demonstrate the product confidently, explain its business value, and identify opportunities for further requirement discussions.

• Product Demo Videos & Marketing Video Creation
• Create product demonstration videos showcasing GwayERP modules, features, workflows, and business use cases.
• Record step-by-step videos explaining how to perform specific business operations within the ERP system.
• Develop short feature-demonstration videos for sales presentations, client onboarding, training, and product awareness.
• Create module-wise and workflow-based videos covering areas such as CRM, Sales, Procurement, Inventory, Production, Finance, HRMS, and other ERP modules.
• Convert complex ERP workflows into simple, easy-to-understand visual explanations.
• Prepare video scripts and storyboards based on the intended audience and purpose.
• Record screen demonstrations with clear navigation, explanations, and practical examples.
• Perform basic video editing, including trimming, transitions, captions, annotations, voiceovers, and background audio where appropriate.
• Create introductory and promotional product videos highlighting GwayERP's features, capabilities, and business benefits.
• Collaborate with the product and sales teams to identify features and workflows that should be showcased in demonstration videos.
• Ensure that video content accurately represents the product's actual functionality and does not include unapproved feature commitments.
• Maintain an organized library of product videos for reuse in sales demonstrations, customer training, support documentation, and marketing activities.
• Update existing videos when significant changes are made to the product interface or workflow.
• Explore AI-assisted tools for script preparation, subtitles, voiceovers, video editing, and content production.
• Ensure that client information, confidential business data, and credentials are not exposed in recorded videos.

Expected outcome: Build a reusable library of clear, professional product videos that help clients understand GwayERP, support sales demonstrations, simplify user training, and communicate product capabilities effectively.

• Client Requirement Gathering & Analysis
• Participate in client meetings, requirement discussions, and business process walkthroughs.
• Ask relevant questions to understand the client's existing processes, challenges, expectations, and desired outcomes.
• Understand how the client currently manages operations, whether through existing software, spreadsheets, manual processes, or other systems.
• Gather functional requirements for new features, workflow changes, reports, integrations, and customizations.
• Identify the business problem behind each requested feature instead of considering only the requested screen or functionality.
• Document requirements in a structured and understandable format.
• Prepare process flows, user flows, use cases, and functional descriptions.
• Identify different user roles, permissions, approval levels, validations, and exception scenarios.
• Clarify incomplete, conflicting, or ambiguous requirements with the client.
• Identify dependencies between requirements and different ERP modules.
• Record assumptions, constraints, dependencies, and open questions.
• Validate documented requirements with the client or relevant internal stakeholders before development begins.

Expected outcome: Requirements should be sufficiently clear, documented, and validated before they are converted into designs and development tasks.

• Existing Feature Analysis & Gap Identification
• Study the existing GwayERP functionality relevant to each client requirement.
• Compare the client's expected functionality against the current product capabilities.
• Identify whether the requirement can be addressed through existing features, configuration, workflow adjustments, or new development.
• Distinguish between standard product functionality and client-specific customization.
• Identify missing features, workflow gaps, integration needs, reporting requirements, and usability improvements.
• Understand whether a requested change affects other modules or existing client workflows.
• Discuss potential solutions with the product designer, developers, and other relevant team members.
• Document the gap between the current functionality and the expected outcome.
• Prepare a clear list of proposed changes and obtain the necessary internal clarification before communicating commitments.
• Avoid recommending unnecessary customization when existing functionality can satisfy the requirement.

Expected outcome: Each requirement should have a clear assessment of the existing functionality, the identified gap, and the proposed approach for addressing it.

• Communicating Custom Development to Clients
• Explain the difference between existing product features and proposed custom development.
• Communicate the purpose and expected behavior of each proposed customization in business-friendly language.
• Explain the proposed solution, relevant dependencies, and expected impact on existing workflows.
• Coordinate with the development team to understand technical feasibility and implementation implications.
• Help prepare requirement summaries that clearly identify standard features, configuration changes, and custom development.
• Support discussions regarding scope, assumptions, dependencies, and acceptance criteria.
• Ensure proposed customization requirements are documented and reviewed before implementation.
• Communicate approved scope changes to the appropriate stakeholders.
• Avoid independently committing to development costs, delivery dates, or technical feasibility without the required internal approval.
• Help ensure that the client understands what is included in the agreed scope and what requires separate consideration.

Expected outcome: Clients should have a clear understanding of the proposed solution and which requirements involve customization.

• Translating Client Requirements into Development Tasks
• Convert validated business requirements into structured functional specifications.
• Break down requirements into workflows, screens, functional components, and development tasks.
• Prepare user stories, use cases, acceptance criteria, and process diagrams where appropriate.
• Create wireframes and UI/UX designs based on approved requirements.
• Explain the intended business behavior and expected output to developers.
• Identify input fields, validations, approval rules, and exception scenarios.
• Document dependencies between different requirements and modules.
• Clarify questions raised by developers during implementation.
• Ensure that the development team understands the business objective, not just the screen layout.
• Track requirement-related clarifications and approved changes.
• Communicate any changes in client expectations to the relevant internal team before implementation decisions are made.

Expected outcome: Developers should receive clear, actionable requirements and designs that minimize ambiguity and reduce avoidable rework.

• UI/UX Design & Prototyping

• Create low-fidelity and high-fidelity wireframes using Figma.

• Design intuitive and professional user interfaces for ERP modules.

• Develop user flows, task flows, navigation structures, and interactive prototypes.

• Apply appropriate typography, spacing, colors, alignment, and visual hierarchy.

• Create reusable components such as buttons, forms, dropdowns, tables, modals, cards, tabs, and navigation elements.

• Design data-intensive interfaces that make business information easy to understand.

• Consider different user roles, permissions, and business scenarios.

• Design loading states, empty states, error messages, validation messages, success notifications, and confirmation dialogs.

• Follow consistent design patterns across ERP modules.

• Incorporate feedback from clients, business analysts, developers, and QA engineers.

• Maintain organized Figma files, components, and design specifications.

• Ensure that approved designs communicate the intended behavior clearly to the development team.

• Project Lifecycle Planning & Coordination

• Understand the overall lifecycle of an ERP implementation or product development project.

• Participate in planning activities from requirement gathering through design, development, testing, UAT, and deployment.

• Help break requirements into manageable tasks and milestones.

• Identify dependencies between requirements, modules, and development activities.

• Assist in preparing requirement-wise or module-wise implementation plans.

• Coordinate with developers and QA engineers to understand task progress and pending dependencies.

• Track open questions, requirement clarifications, design approvals, and change requests.

• Identify potential requirement gaps or dependencies that could affect delivery.

• Escalate blockers and unresolved issues to the appropriate team members.

• Help ensure that the required documentation and approvals are available at the appropriate project stages.

• Communicate requirement changes that may affect scope, testing, or delivery planning.

• Support project reviews and status discussions by providing accurate information about requirement readiness and outstanding decisions.

Expected outcome: The candidate should develop the ability to plan and coordinate assigned requirements across the project lifecycle, with guidance from experienced team members.

• Stage-Wise Requirement Validation
• Ensure that requirements are documented and reviewed before design activities begin.
• Verify that wireframes and prototypes reflect the approved business requirements.
• Confirm that developers have the necessary specifications, designs, and acceptance criteria before implementation.
• Clarify deviations between approved requirements and implemented functionality.
• Review developed screens and workflows against the approved designs and specifications.
• Coordinate with QA to ensure that test cases cover the agreed requirements and relevant business scenarios.
• Help identify missing functionality, incorrect workflows, and unhandled business cases.
• Track requirement-related defects and coordinate clarification with the development team.
• Verify that fixes address the original requirement and do not introduce obvious workflow inconsistencies.
• Support UAT preparation and help ensure that business users can validate the expected outcomes.
• Maintain traceability between client requirements, designs, development tasks, test cases, and validation results.

Expected outcome: Requirements should be checked throughout the development lifecycle rather than only at the final delivery stage.

• Quality Assurance Coordination
• Work closely with the QA team to communicate business requirements and expected functionality.
• Explain the purpose and expected behavior of each requirement to QA engineers.
• Help QA identify relevant test scenarios, business rules, validations, and cross-module dependencies.
• Ensure that acceptance criteria are clear enough to support meaningful testing.
• Review reported defects to understand whether they represent requirement gaps, implementation issues, or design inconsistencies.
• Coordinate with developers and QA engineers to clarify expected behavior.
• Help validate fixes against the original requirements.
• Support regression testing by identifying related workflows that may be affected by changes.
• Participate in internal reviews before demonstrating completed functionality to clients.
• Assist in preparing UAT scenarios and documenting client feedback.
• Track unresolved requirement-related issues and communicate their status to relevant stakeholders.

Expected outcome: QA should have sufficient business context to validate not only whether the software works technically, but also whether it meets the intended business requirement.

• Collaboration with Developers & Product Team

• Work closely with developers, QA engineers, and other product team members.

• Communicate approved requirements, workflows, designs, and acceptance criteria clearly.

• Respond to requirement-related questions during development.

• Help resolve ambiguity before it leads to incorrect implementation.

• Participate in design and requirement reviews.

• Review implemented interfaces against approved designs.

• Identify visual inconsistencies and report them for correction.

• Communicate approved changes and their potential impact on related modules.

• Maintain clear documentation of decisions and changes.

• Support coordination between client expectations and technical implementation.

• Documentation & Change Management

• Maintain requirement documents, workflow diagrams, user stories, and functional specifications.

• Document the existing functionality and identified gaps where necessary.

• Maintain records of client clarifications and approved requirement changes.

• Document assumptions, dependencies, acceptance criteria, and unresolved questions.

• Ensure relevant changes are communicated to developers and QA.

• Help maintain traceability between requirements and completed functionality.

• Keep design files and supporting documentation organized and accessible to the relevant team.

• Follow the company's established documentation and approval processes.

• AI-Assisted Productivity & Continuous Learning

• Use AI tools responsibly to support requirement analysis, documentation, workflow exploration, UX copy, and design ideation.

• Explore AI-assisted tools for creating initial user flows, summarizing requirements, and identifying possible edge cases.

• Review AI-generated outputs for accuracy before using them in client-facing or development documentation.

• Avoid sharing confidential client information with unapproved AI tools.

• Continuously improve product knowledge, communication skills, analytical thinking, and design quality.

• Learn relevant tools and techniques that improve requirement clarity and project execution.

Requirements & Tech Stack

• Business & Analytical Skills
• Interest in understanding business processes and enterprise software.
• Logical thinking and problem-solving ability.
• Ability to ask relevant questions and clarify requirements.
• Ability to compare existing functionality with expected outcomes.
• Attention to detail and an organized approach to documentation.
• Willingness to learn ERP workflows and cross-module dependencies.
• UI/UX Design Skills
• Basic understanding of UI/UX principles.
• Familiarity with wireframes, user flows, mockups, and prototypes.
• Basic proficiency in Figma.
• Understanding of typography, spacing, layout, visual hierarchy, and responsive design.
• Awareness of usability, accessibility, and design consistency.
• Communication Skills
• Clear verbal and written communication.
• Ability to explain software features in simple business language.
• Willingness to interact with clients and internal teams.
• Ability to document requirements accurately.
• Confidence to ask questions when requirements are unclear.
• Professional conduct during client meetings and product demonstrations.
• Project Coordination Skills
• Basic understanding of project planning and task tracking.
• Ability to organize requirements and follow up on pending decisions.
• Willingness to coordinate with development and QA teams.
• Ability to manage assigned tasks and meet agreed deadlines.
• Awareness of scope changes, dependencies, and acceptance criteria.
• Good-to-Have Skills
• Basic knowledge of HTML and CSS.
• Familiarity with Agile or other software development methodologies.
• Exposure to business analysis, process mapping, or requirements documentation.
• Familiarity with tools such as Jira, Trello, or similar task management platforms.
• Basic knowledge of APIs, databases, and software testing concepts.
• Experience with FigJam or similar workflow-mapping tools.
• Familiarity with AI-assisted design and documentation tools.

Advanced expertise is not mandatory for a fresher. Learning ability, analytical thinking, communication, and a willingness to take responsibility are equally important.

Qualifications

• Bachelor's degree or diploma in Design, Visual Communication, Business Administration, Computer Science, Information Technology, or a related field.
• Freshers and candidates with up to one year of experience may apply.
• A portfolio containing academic projects, personal projects, or design work is preferred.
• Basic proficiency in Figma is expected.
• Good communication and presentation skills.
• Interest in ERP products, business processes, and software development.
• Willingness to learn client requirement gathering and product business analysis.
• Ability to work collaboratively with designers, developers, QA engineers, and clients.

Candidates from non-design backgrounds may be considered if they demonstrate suitable UI/UX aptitude, analytical ability, and a strong interest in product development.

What We Expect from You

We Are Looking For Someone Who

• Thinks beyond screen design and understands the business problem behind a requirement.
• Develops a strong understanding of the complete ERP workflow.
• Can learn to demonstrate product features confidently.
• Asks meaningful questions during requirement gathering.
• Documents requirements clearly and accurately.
• Can distinguish existing functionality from customization requirements.
• Communicates business requirements effectively to developers and QA engineers.
• Pays attention to details, dependencies, and acceptance criteria.
• Follows up on pending clarifications and unresolved issues.
• Accepts feedback and improves continuously.
• Understands the importance of scope control and approved requirements.
• Takes ownership of assigned tasks without making unauthorized commitments.
• Maintains professionalism when interacting with clients and colleagues.
• Uses AI and productivity tools responsibly.

Performance Expectations During the initial learning and onboarding period, the candidate will be expected to:

• Understand the key GwayERP modules and their business purpose.
• Explain standard product functionality with guidance.
• Prepare basic wireframes, prototypes, and functional documentation.
• Participate in client requirement discussions and capture accurate notes.
• Identify the difference between existing functionality and proposed new requirements.
• Translate clearly defined requirements into development-ready specifications.
• Communicate requirements and design decisions to developers and QA engineers.
• Track assigned requirements through design, development, and testing.
• Help validate that implemented functionality matches approved requirements.
• Maintain organized documentation and communicate blockers promptly.
• Gradually improve client communication, design quality, and project coordination skills.

Performance will be evaluated based on requirement accuracy, product knowledge, design quality, communication, coordination, documentation, attention to detail, learning progress, and the ability to help deliver functionality that meets agreed requirements.

Learning & Career Growth

This role provides practical exposure to multiple aspects of software product development:

• UI/UX design and prototyping.
• ERP workflows and business process analysis.
• Client interaction and product demonstrations.
• Requirement gathering and functional documentation.
• Feature gap analysis and customization identification.
• Project lifecycle planning and coordination.
• Developer collaboration and requirement handover.
• QA coordination, UAT, and requirement validation.
• Product usability and continuous improvement.

The role can provide a foundation for future growth in product design, business analysis, ERP consulting, product ownership, or project coordination, depending on demonstrated skills and performance.